The Operations Manager supports the Director of Operations with a complete oversight for financials and operations of the assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Operations Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.
Principal Job Duties
Responsible for developing client relationships and business retention.
Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
Assist the region with business development, proposal, presentation, and transitions for new locations.
Lead, direct, and develop a team of employees to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.
Identifying high potential employees to support the organization’s continued growth.
Responsible for planning and executing a plan for the opening of new locations within their assigned portfolio.
Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
Organize and narrate parking management skills for Facilities Managers and Assistant Managers.
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Daily, Weekly, Monthly, and Annual financial and operational reports as required.
Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
Implement and complete other projects, programs, and initiatives that may arise from the operation of the assigned portfolio.
Participate in labor contract management if applicable to the assigned portfolio.
Review and edit proposed parking, maintenance, etc. agreements.
Communicate with the local police department and emergency management teams regarding operations.
Organize and manage the oversight of event operations within LAZ Parking.
Monitor, review, and analyze the market rate structures.
Implementation and completion of other projects, programs, and initiatives that may arise from the assigned portfolio operation.
Additional related duties as assigned.
Bachelor's Degree or equivalent work experience.
5+ years in Management role.
Knowledge of Excel, Word, PowerPoint and General Microsoft Office Applications.
Parking management experience of multiple locations is required.
Ability to seek improvement and create an environment of idea sharing and creative problem-solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage the open expression of ideas and opinions.
Excellent team building and interpersonal skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Willingness to work in the elements – heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Exempt
To be hired, all candidates must pass a background check and pre-employment drug screen.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.