Operations Manager (Sacramento, US)

LAZ Parking

Description

The US spends $160 Billion per year on highways. Every new car model costs at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!

LAZ Parking is one of the largest operators in the growing multi-billion dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we’re the experts!

Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position:

The Operations Manager will serve as the field operational manager to oversee daily operations at the airport, supporting the General Manager and Assistant General Manager and ensuring the overall operational success of the parking program during PM and weekends.

Responsibilities

The duties and responsibilities of the Operations Manager will include but not limited to the following:

  • Assists the General Manager (GM) and Assistant General Manager (AGM) with operational, financial, and personnel management. General oversight of Daily Operations, implementing policies and procedures, following standards of operations and completion of tasks in a timely manner.
  • Management of all hourly staff to include, but not be limited to, Supervisors, Cashiers, Drivers, LPI Clerks, Parking Specialists, Traffic Directors and Maintenance attendants. Encourage and motivate the workforce, instill teamwork, coach, and implement corrective action to enforce policies and procedures. Promotes “The LAZ Way” (Motto’s, Values & Practices). Assists in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
  • Creates and monitors daily schedules & break relief. Maintain weekly Supervisor schedule, including monitors approved time off requests and adjust schedule as appropriate to meet operational needs.
  • Communicates with the GM and AGM on Operational and Personnel challenges.
  • Participate in hiring, training, evaluating, and developing all employees. Assist management and HR in overseeing LAZ U training. Work closely with local HR.
  • Processing daily reports, i.e., parking lot space counts, on a regular basis as assigned by the GM and/or Assistant GM.
  • Responsible for adherence of personnel to all safety standards promoting workplace safety Schedule, review, and complete monthly facility safety inspections.
  • Ensures all staff are adhering to superior service standards in each department maintains high levels of customer service of all personnel.
  • Performs periodic spot audits.
  • Creating and checking on daily maintenance and grounds assignments. Establishing a standard schedule for maintaining all parking – related facilities as well as adjusting assignments to include client requests. Conduct random spot checks to ensure that all tasks assigned have been completed meeting required standards.
  • Manage fleet maintenance and cleaning schedule and report issues/repair needs to GM and Assistant GM.
  • Perform routine inventory of tickets and equipment such as radios, safety vests, keys, etc. Ensures all employees have the supplies needed to successfully complete their job.
  • Attends internal meetings with SMF Management as needed.
  • Handle additional tasks assigned by the VP, GM, and/or Assistant GM.

Requirements

Education

  • Bachelor's Degree or equivalent work experience.

Experience

  • Must have 1-2 years of parking management experience.
  • Must have excellent written and communication skills.
  • Must have prior experience in managing staff of 7-10 employees.
  • Proficient with Microsoft Office Excel, Word, Power Point and Outlook.

Skills

  • Ability to problem solve.
  • Strong customer service skills and abilities.
  • Must possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and employee issues.
  • Excellent team-building skills.
  • Ability to work independently and multi-task.
  • Ability to communicate professionally and effectively with all levels of the organization.

Physical Demands 

  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 25 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Requires satisfactory passing of our background check and drug screen.

Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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