The Parking Enforcement Agent provides operational support through upholding and enforcing the local parking ordinances while assisting customers with parking needs. The Parking Enforcement Agent will accurately key vehicle license plates utilizing a handheld ticket issuance system or an LPR system to issue parking citations.
Identify parking violations and determine the level of citation per violation.
Process violation notice and/or request towing service.
Follow the vehicle towing procedure.
Conduct lot audits as needed.
Issue parking citations for vehicles in violation of ordinances in accordance with policies and procedures.
Monitor on-street parking meters for vehicles in violation of parking ordinances by following an assigned route.
Screen for parking placards and permits for special privileges within approved areas.
Resolve customer complaints in accordance with policies and procedures.
Maintain and care for all company issued equipment.
Assist with any special assignments and projects as requested.
Other related duties as assigned.
High school diploma or GED preferred but not required.
Ability to work independently and multi-task.
Ability to interpret policies, procedures, and standard business practices.
Demonstrate a sense of urgency and timeliness.
Must be open to feedback, differing opinions and other points of view.
Ability to handle challenging and at times, emotionally charged situations.
Ability to speak, read, and comprehend the English language.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Willingness to work in the elements - heat, wind, snow, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, sit and walk for extended periods of time.
Ability bend, stoop and squat frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status: Non-Exempt
To be hired, all candidates must submit to a background check and pre-employment drug screen. LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.