Regional Claims Manager (Various Locations, US)

Regional Claims Manager (Various Locations, US)

Locations: San Diego, California; Los Angels, California and Orange County, California

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the largest and fastest-growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

The Spirit of the Position

The Regional Claims Manager supports the Regional Vice President by the administration of all vehicle damage and general liability claims based on processes originating from our Home Office and helps to meet the defined safety goals throughout their assigned region.

Principal Job Duties

Responsible for ensuring timely and accurate reporting of vehicle damage and general liability claims into the Claims Database system, updating as necessary.

  • Contact parties involved in a loss to collect facts, statements, proof of losses and releases from claimants, witnesses and other interested parties to determine liability exposure and assign reserve values to claims.
  • Manage claims process, ensuring timely and cost-effective claims resolution within designated authority level.
  • Daily communication with claimants, management, appraisers, insurance claims representatives, attorneys, and preferred vendor body shops and rental car agencies. Timely communication of all at-fault claims to Human Resources.
  • Generate weekly, monthly, quarterly and annual reports of claims details as directed by the National Safety Manager and Sr. Management.
  • Other related duties as assigned.



  • Bachelor’s Degree or 3-4 years of related experience


  • 2+ years’ experience in claims administration with a focus in Commercial Auto or General Liability


  • Strong customer service skills; heightened the ability to build and maintain positive relationships and effectively communicate with all interested parties.
  • Strong organizational skills; proven ability to manage multiple tasks through to completion with a high degree of accuracy in a fast-paced environment.
  • Strong written and verbal communication and interpersonal skills
  • Demonstrated ability to work independently in a changing environment; must be resourceful and take initiative to prioritize, manage tasks, follow up and ask when unsure.
  • Prior experience with Microsoft Outlook, Excel, Word and PowerPoint applications

Physical Demands

  • Ability to lift, push, pull and otherwise move objects of at least 10 pounds.
  • Willingness for occasional work in the elements – heat, wind, rain, etc.
  • Regularly work on repetitive tasks that use hands, arms and wrists
  • Regularly use hands and fingers to handle, control or feel objects
  • Regularly see details of objects that are less than a few feet away
  • Regularly move from sitting to standing positions effortlessly
  • Regularly spend long hours sitting and using office equipment and computers
  • Occasional ability to stand and walk for extended periods.
  • Occasional ability to bend, stoop, squat and lift throughout a shift.
  • Occasional travel required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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