Reporting To - Regional Field Service Engineer Team Leader
Overall Description - To provide a reactive repair and maintenance service to customer sites
To provide a responsive emergency repair service
To respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality manner
To provide support outside normal working hours occasional at short notice.
Individual responsibility for maintaining a high level of customer satisfaction
Perform preventative maintenance in the most economical manner
Individual Ensure all service activity is recorded fully and correctly within the Service Management application within expected time scales
Responsible for ensuring stock levels are adequately maintained and are accurately reported
Advise line management of any problem that could compromise Metric Group Limited’s commitment to Customer satisfaction
Individual responsibility for the security of Customer machine keys used in the course of any work undertaken
Responsibility for maintenance and presentation of assigned company vehicle
Promoting a positive image to Customers
Be prepared to wear a Company uniform (General dress code smart casual)
Other service related duties as required by Metric Service management
Willing to work out-of-doors, in all weathers.
Numerate and literate, with good written and spoken English.
Understanding and ability to work to tight deadlines and set procedures.
Methodical approach to technical work, with sound attention to detail.
Team player, able to interact with colleagues, managers and customers at all levels.
Level-headed, able to handle members of the public.
Checkable past work record
UK Driving License
Be a Company Advocate
Qualification and/or experience in the repair of electronic/electro-mechanic equipment.
Worked in a field environment previously
Health & Safety Statement
Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.
Equal Opportunities Statement
MetricGroup Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.
Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable