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Regional Manager, Southeast (Atlanta, US)

MoWiz

Reports To: Director of Operations, Director of Business Development

Supervises: Sales Agents

The Regional Manager oversees the day-to-day operations for mobility services that provide a sustainable and affordable transportation option for residents and visitors. The Regional Manager is critical to managing sales teams, developing effective and efficient operational procedures, troubleshooting equipment, communicating effectively with the different stakeholders involved---including municipalities, vendors, and customers---, planning and executing expansions, thinking critically and solving complex issues, increasing sales across all revenue lines and creating a positive and supportive work environment for our team.

Duties and Responsibilities

  • Supervise, engage, and motivate sales teams in existing markets, and establish sales teams in new markets
  • Implement and monitor operations and project management policies and procedures
  • Track system data and performance daily to direct and refine operations
  • Troubleshoot parking hardware and software
  • Improve operational practices while adhering to policies, contracts, and P&L for existing and new markets in accordance with annual budgets
  • Identify opportunities for increasing utilization and improving users’ experiences
  • Communicate frequently with corporate office, local partners, technology and hardware providers, and others
  • Identify opportunities to increase all revenue lines and capitalize on cost synergies between markets to maximize profitability

Principal Accountabilities

60% - Oversee the day-to-day operations of existing parking services to ensure project effectiveness, cost efficiency, user satisfaction, and compliance with contract requirements, including but not limited to: team management, community outreach, coordination with cities, townships, or other government agencies, system planning, sales outreach, preparing reports for various stakeholders, relationship management with various partners (internal and external---vendors, subcontractors, municipalities)

35% - Planning and deployment of regional expansion into new markets or deployment of new services in existing markets, including but not limited to: outreach to new markets, Request for Proposal responses, system planning and development--- vendor management, establishing sales teams, and private vendor outreach and sales.

5%- Participate in other initiatives and provide support for other roles; ad hoc tasks.

Knowledge, Skills, and Abilities

Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

System Analysis and Evaluation: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Requirements

  • An understanding of the parking and mobility industry
  • Experience creating and leading sales teams
  • Experience supervising diverse teams
  • Experience in budget development, tracking, and reporting
  • Experience collaborating with public entities
  • Travel between regional markets in the Southeast United States and mowiz corporate headquarters in NYC
  • Affinity for IT solutions and app-based services
  • Knowledge of computer-based software and programs, including but not limited to HR software (ADP, Gusto, Paychex, etc), CRM software (Pipedrive, Salesforce, Zendesk, Oracle, etc), and Office Suite software (Microsoft Office, G Suite, etc)
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