We are looking for a Manager with a high level of motivation, proactivity, and attention to detail to lead our Certifications team based at our offices in central Bristol. The Certifications team is responsible for our Processor and Acquirer integrations providing real-time transaction connectivity for our customers worldwide. It's important that these integrations go through certification, with associated payment terminals, in order to meet the strict standards criteria required by Visa, Mastercard, American Express and other card brands. This is called EMV Level 3 certification. As this is the last stage of being able to release a product and as such is a critical and time-sensitive function.
NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, New York, Chicago, and Salt Lake City, our payment technology powers millions of customers worldwide and billions of transactions, ensuring they can take payments securely and reliably.
You've probably used our software when ordering a burger, shopping online or booking a train ticket - without realizing it! If you are passionate, talented, ambitious and want to join a team of industry-leading experts to drive our continued development, we want to hear from you!
What Will I Be Doing?
The majority of this role will be concerned with the certification of payment terminals and the associated integrations into financial institutions (acquirers and processors). Please note that this is not a typical or standard Software Test / QA team - the candidate should have a good understanding of the technical aspects of this but not expect to be testing as the majority of the role.
Key Areas Will Be
Focus on increasing the number of certifications per month (team throughput)
Focus on helping the team succeed and be more productive with a renewed sense of urgency
Proactively removing blockers to progress on certifications, escalating when needed to senior management
Building relationships internally (our Product Teams) and externally (Acquirers/Processors/Vendors)
Working with our Processor and Acquirer partners when there is a blocker
Working with payment device vendors to obtain the latest firmware in a timely fashion
Fine-tune our team member on-boarding, induction and training
Validate intake forms for new L3 certifications and ensure they are correct
Management of deadlines and deliverables from the L3 team, Acquirer/Processors and the Product Management organization within NMI
Chase down deliverables in the team and outside with Acquirers/Processors/Vendors
Management of metrics and performance data for external consumption
Help create and implement the department Standard Operating Procedures (SOP)
The Wider Team are Responsible For
Communicating with financial institutions in order to request projects with appropriate justifications and clarifications.
Understanding and executing test scripts provided by the card brands for contact and contactless cards.
Regularly following up with financial institutions to obtain project status and to encourage things forward.
Working with the financial institutions to resolve issues and repeat test cases as they are required.
Continually feeding back results and project status to the immediate team and at times wider organization.
Collating records of completed certifications and keeping track of expiration dates and the requirements for recertification.
This is a full-time role, Monday to Friday. The company operates a flexitime system whereby employees can start their shifts between 8.00 am and 10.00 am and finish their shifts between 4.00pm and 6.00pm respectively, Monday to Friday. Due to working with companies across multiple timezones; you may be asked to work additional/alternative hours. You may, therefore, be required to work outside of the core hours on evenings.
Essential Skills and Experience
Experience leading and motivating a team
Ability to travel internationally, especially to the US
A mindset of Continuous Improvement in the processes around the team and it's deliverables
Must always be working to truncate certification timelines and deliver certifications faster
Using ticket management tools such as Jira, ZenDesk, Trac and so on
Ideally Technical or Mathematical educational background or equivalent
Good general technical skills and understanding
Excellent attention to detail in all aspects of work and communication
Excellent communication skills; both written and verbal
Ability to communicate assertively and manage customers' expectations
Logical approach to problem-solving and issue identification
Proven track record managing multiple conflicting deadlines
Preferred Skills and Experience
Knowledge of the MTIP / ADVT / DPAS / AEIPS
Knowledge of the UL (Collis) Brand Tool
As well as being a part of something exciting every day, you will also receive the following benefits:
Annual salary negotiable dependant on experience
25 holiday days each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
Work-life balance with our Flexi-time policy
7 hours per day, 35 hours per week
Annual bonus scheme
A chance to develop with an allocated company training budget
Private health insurance
Bike2Work Scheme (government-backed cycle to work scheme)
Workplace pension scheme
Perkbox subscription - discounts on gyms, restaurants, high st retailers, cinema tickets, etc
Free fruit delivered to the office
Great central BS1 location with one of the best views in Bristol!
We're looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then get in touch!