We are looking for a Customer Support Analyst to join our Customer Support team in the central Bristol office at NMI.
As a Customer Support Analyst, you will provide support on a range of NMI products to live customers via phone and online tickets. You will carry out the on-boarding process with new customers, ensuring a high level of customer service at all times.
You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI.
NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, Chicago, Salt Lake City and New York, our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably. You've probably used our software when ordering a burger, paying for parking or booking a train ticket - without realising it!
A great place to work!
At NMI we are proud of our people-first culture, we know that our people are what makes NMI great and they are at the centre of everything that we do. We run Employee Engagement Surveys twice a year and are extremely pleased that our staff say our culture and the people are the best things about working at NMI, and we have to agree!
We have a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from all communities and underrepresented groups.
We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to NMI, as diversity makes us stronger.
As well as being a part of something exciting everyday, you will also receive the following benefits:
We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then get in touch!
All offers of employment are made subject to receipt of satisfactory background and financial checks.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.Apply for this job