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Customer Support (New York, US)



We are looking for a Customer Support Analyst to join our Customer Support team in the New York office at NMI.

As a Customer Support Analyst, you will provide support on a range of NMI products to live customers via phone and online tickets. You will carry out the on-boarding process with new customers, ensuring a high level of customer service at all times.

You will have the opportunity to contribute to projects and be a part of the bigger picture here at NMI.

About Us

NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, New York, Chicago and Salt Lake City, our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably.

You've probably used our software when ordering a burger, shopping online or booking a train ticket - without realising it! If you want to join a team of industry leading experts, are passionate, talented, and ambitious and want to drive the continued development, we want to hear from you!

Essential Skills & Experience:

  • Good customer service skills
  • Good all round IT knowledge
  • Proven problem solving ability
  • Proactive, shows initiative and creativity in solving issues
  • Ability to handle complex data sets
  • Ability to prioritise tickets and workload
  • Excellent written & verbal communication skills
  • Positive, 'can do' attitude
  • Organised and able to work without close supervision
  • Show curiosity and attention to detail

Preferred Skills & Experience:

  • Experience of using a customer ticketing system
  • Experience in an IT Helpdesk or Support role
  • Experience of the payments industry

As a big plus but not a necessity we would be keen to see applicants who have some base level coding skills, other IT & Tech skills; or a keen interest in learning and developing this knowledge!


  • Competitive base salary, paid semi-monthly
  • Variable Annual Bonus
  • 40 hour week with flexi-time
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account/Dependent Care/Transit and Commuting Account
  • Vacation and Sick time
  • 13 Paid Holidays
  • Gym membership discount
  • Fun Culture Events (March Madness tournament, 80's day, Chili Cook-off, summer/winter parties)
  • Casual dress
  • Bonusly employee reward scheme

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

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