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Integration Support Analyst (New York, US)

NMI

Description

We are looking for an Integration Support Analyst to provide first-class support to customers integrating any of NMI's software products into their own.

NMI develops the most trusted payment software for mobile, online, and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, New York, Chicago, and Salt Lake City our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably.

You've probably used our software when ordering a burger, paying for parking, or booking a train ticket - without realizing it! If you want to join a team of industry-leading experts, are passionate, talented, ambitious, and want to drive the continued development, we want to hear from you!

The Role

NMI offers a number of SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration Support Team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.

What will I be doing?

Key Responsibilities:

  • Provide integration support to customers that are integrating NMI's payment solutions
  • Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
  • Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
  • Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users
  • Serve as a point of contact for NMI colleagues who have technical integration queries
  • Contribute to projects where required

Requirements

Do I have what it takes?

Essential Skills & Experience:

  • Customer centric approach with excellent customer service skills
  • Ability to prioritise your own workload and to identify high priority tasks
  • Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
  • Experience of coding in Objective-C (or a willingness to learn)
  • Experience of coding in at least one of the following languages:
  • C#
  • C++
  • Java
  • A good understanding of both Windows and Linux operating systems.
  • A basic understanding of networking in order to be able to support customers with network related issues.
  • Strong problem solving skills
  • Outside the box thinking, showing initiative
  • Passionate about excellent written & verbal communication skills
  • Positive can do attitude
  • Proactive approach to tasks

Preferred Skills & Experience:

  • Experience of Web technologies including CSS, HTML, PHP
  • Experience with Windows Server and/or Windows CE
  • Experience of using a customer ticketing system
  • Experience of the payments industry
  • Knowledge of using development frameworks

Benefits

  • Competitive base salary, paid semi-monthly
  • Variable Annual Bonus
  • 40 hours week with flexi-time working hours
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account/Dependent Care/Transit and Commuting Account
  • Vacation and Sick time
  • 13 Paid Holidays
  • Gym membership discount
  • Fun Social Events (March Madness tournament, 80's day, Chili Cook-off, summer/winter parties)
  • Casual dress

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.Applicants must be authorized to work in the United States. As part of the selection process this role may require an assessment and professional references to determine suitability. An offer will be subject to financial and criminal background checks.

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