We are looking for an Implementation Manager to join the rapidly growing sales function of the business in the UK. As a key member of the NMI sales team, the Implementation Manager will be responsible for launching newly signed partners and working closely with those partners to get them live as soon as possible to maximise NMI’s time to revenue for each partner and to ensure a smooth and seamless experience for the customer.
The role's activities will include working closely with the new business, pre sales and account management teams within the UK sales org to ensure partners are project managed to go live as fast as possible and transition partners from contract signing stage, to handing them over to account management to be nurtured and grown.
The role will ideally be based in the Bristol area where our UK head office is located, with an expected location balance between office and working remotely
NMI develops the most trusted payment software for mobile, online and in-store that is relied on in 38 countries, 24 hours a day, 365 days a year. With offices in Bristol, Chicago, Salt Lake City, Los Angeles and New York, our payment technology powers millions of customers worldwide, ensuring they can take payments worth billions, securely and reliably. You've probably used our software when ordering a burger, paying for parking or booking a train ticket - without realising it!
Roles & Responsibilities
Strengthen and expands existing NMI partner and customer base to drive profitable revenue growth and improve time to revenue of each partner by helping them get live.
Understand a newly signed partner’s requirements to go live and help them execute against those goals and to those timescales
Participates in joint sales calls with partners to drive end user customer opportunities
Defining project task priorities, dependencies within project structure via project plans and timelines
Working on projects in conjunction with our strategic partnerships for mutual benefit
Creating and delivering presentations to potential customers or partners, supporting a member of the commercial team
Working with ISV/ISO customers ensuring a smooth transition through the integration and service delivery
Working with large merchant/retail customers ensuring a smooth transition through the integration and service delivery
Identifying potential project delays and ways to bring the project back on track via identification of process efficiencies and ways of truncating project timelines
Planning, monitoring and scheduling resources for a group of projects
Tracking & reporting overall progress, including 'revenue versus cost' for multiple projects
Deliver reports on process improvement initiatives
Performing quality reviews
Maintaining a dashboard of progress to C-level executives
Encourage successful communication amongst team members
Work closely with the sales, support, professional services and product org’s
Establishes relationships with new key stakeholders at partner organizations within their portfolio
Essential Skills & Experience:
Ideally Project Management, Launch function or Partner Implementation experience in the Technology sector (or similar) which incorporates project life cycle and release.
Strong technical aptitude and confident learning new technologies
Out-going and confident communicator
Some understanding of the software development cycle is desirable
Excellent organisation, administration and project management skills
Ability to problem solve, identify solutions and escalations
Ability to recognise change in project scope and adjust accordingly
Ability to recognise high-level opportunities for improvement and change
Proficient with Microsoft Project, Excel, Word and PowerPoint.
Excellent communication skills with third parties (technical and/or commercial)
Contractual and commercial experience
“Can Do” attitude, a voracious learning appetite and desire to improve
Comfortable with responsibility and working at the leading edge of payment technology
Knowledge of current PM tools, i.e. Wrike, Salesforce, desirable
As well as being a part of something exciting everyday, you will also receive the following benefits:
Annual salary of £30,000 to £35,000 (dependant on years and level experience)
25 days holiday each year (+ bank holidays + 1 day after each year of service with up to a max. of 30 days)
Work-life balance with our Flexi-time policy
7 hours per day, 35 hours per week
Annual bonus scheme
A chance to develop with an allocated company training budget
Private health insurance
Bike2Work Scheme (government-backed cycle to work scheme)
Workplace pension scheme
Perkbox subscription - discounts on gyms, restaurants, high st retailers, cinema tickets etc
Bonusly colleague reward scheme
Employee referral scheme with generous financial reward
We’re looking for creative and passionate people who share our vision of making payments easy. If that sounds like you and you meet the requirements above, then get in touch!
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Please be aware that NMI does not operate a licence for the sponsorship of those who are not already eligible to work within the UK. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the UK.