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Product Manager (US)



NMI, a global leader in payment technologies, allows software professionals to deliver payment innovations to their clients without having to build payment expertise in house. Our global team of payment industry leaders build solutions that allow merchants to take any payment in any location; from retail point of sale terminals, eCommerce web sites, call centers and even in automated toll and payment devices with no human intervention. Our team is tasked by our clients and partners with remaining ahead of the curve on the future of payments so that their merchants can deliver the easiest possible consumer experience.

As a Product Manager, you will guide NMI's strategy for our new payments marketplace solution. This solution helps NMI clients to discover the right payment solution(s) for their business by selecting from a library of pre-integrated applications. The role extends from managing strategy and roadmap as well as writing requirements and working with the rest of the product and delivery team as we build a new integration framework, new integrations, and assist partners in building their integrations; all of which will take NMI into new clients and markets. You will be the voice of NMI to our partners, clients, our prospects and all internal stakeholders. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems and find innovative solutions for the broader market. You must also be the driving force behind the execution of that vision, working with product owners, development leaders and potentially also the user experience design resources who will translate your product vision into design and ultimately software.

You must be able to communicate with all areas of the company. You will work with product owners to define product release requirements. You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits, and target customer. You will also serve as the internal and external evangelist for your product offering, occasionally working with the affiliate channel and key clients.

About Us

We enable our partners with choice, and challenge the one-size-fits-all approach to payments. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech start-ups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.

We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women's network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

Key Responsibilities

  • Managing the entire product line life cycle from strategic planning to tactical activities
  • Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers.
  • Driving a solution set across development teams (primarily Product Delivery, Development/Engineering, and Marketing Communications) through market requirements, development build, and positioning. Reviewing designs, wireframes, final UX and demos to ensure that market needs will be met and nothing is lost in any stage of design and delivery.
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
  • Assist product marketing in creating product content – demonstration videos, product data sheets, presentations etc that will be used to position and sell new capabilities and products
  • Prioritize capabilities and potential partner relationships for the product.
  • Work with Product Owners and User Experience as they take your requirements and write designs, deliver documentation, prioritize and schedule the functional work.
  • Drive best practices in roadmapping, market problem identification through story writing, product launch and product metric reviews to build a corporate culture of data driven decisions
  • Proactively review product related processes for improvement in efficiency, communication and completeness
  • Proactively provide training to sales, support, success and other stakeholder teams


  • 5+ years of enterprise software product management experience, ideally in ecommerce or payment technologies.
  • Understanding of agile scrum methodologies, ideally from the inside having had a product owner role in the past
  • Ability to take market trends, customer & sales feedback and competitive intelligence and break them down into well defined, concise market strategy plans and market problems.
  • Excellent written and verbal communication skills with customers, business and technical team members across the organization
  • Experience either integrating to or managing an application marketplace a strong plus
  • Strong interpersonal skills and an effective communication style
  • Ability to effectively communicate and work in a distributed environment with colleagues located in different geographical regions and across various levels of departments and organizations to facilitate meetings with a business and a technical audience
  • This position requires some travel to partner or prospect sites (under 25%


  • Competitive base salary paid semi-monthly
  • Generous Bonus scheme
  • 40 hours a week with flexi-time
  • Health, Dental and Vision Insurance
  • Life, ADD, Short-term and Long-term Disability insurance
  • 401k matching up to 4% after two months of service
  • Flexible Spending Account/Dependent Care/Transit and Commuting Account
  • Vacation and Sick time
  • 13 Paid Holidays
  • Gym membership discount
  • Casual dress
  • Bonusly colleague reward scheme
  • Employee referral scheme with generous financial reward

Equal Opportunity

NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.

Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.

Please be aware that NMI does not operate a license for the sponsorship of those who are not already eligible to work within the US. Unfortunately, therefore we cannot process any application from individuals unable to provide documentary evidence of their eligibility to commence work in the US.

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