Customer Care Agent (Basingstoke, UK)

Park Now Group

Wanted: Customer Care Agent excited to shape a future of mobility!

Our drive

We love cities. And we’re doing something to make our cities healthier, cleaner and more liveable. How? By providing parking solutions that are simple, quick and effortless. Today, PARK NOW is the world’s leading provider of on-demand mobile payments for on- and off-street parking. We make life easier for more than 17,000,000 drivers in over 700 cities in Europe.

About the role

You will play an active part in the daily support of our UK customers as part of our first line high transactional volume call centre; handling calls; emails, social media, webchat, and correspondence across products.

Your Responsibilities

  • Dealing with incoming calls from all customers, ensuring follow-ups as relevant to positive conclusion; Investigating and responding to customer queries, ensuring that Customer Care Team procedures are followed and that all security procedures in the handling of all customer queries are adhered to.
  • You will be carrying out data input tasks and ad-hoc project work as and when required;
  • Provide support to Operator calls/emails to ensure consistency and feedback to Account Managers as relevant;
  • Update and use of all In-House systems supporting our products and customer account handling.

Requirements

You’re an enthusiastic, innovative thinker who never settles for ‘good enough’. You’re always trying to improve. To develop solutions faster. To make our systems run better. You’re driven, analytical, flexible and critical. And you’re a great communicator.

  • +2 years high volume call centre experience;
  • Excellent verbal and written communications;
  • Strong proven Customer Service ethos;
  • Must have PC skills (Word, Excel);
  • The ability to prioritise, manage and track multiple activities and tasks;
  • Enthusiastic approach and “can-do” attitude; working to strict SLA’s;
  • Flexible approach to work and shift patterns as relevant;
  • Ability to problem solve and ask questions through to final resolution;
  • A real team player and able to interact with others readily;
  • Able to work under pressure at all times.

Our offer

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!

We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, including a mobility plan, weekly bootcamps, monthly massages, lunch, Friday beers and snacks, daily fresh fruit, fun team events and much more!

PARK NOW. We are driven to improve. Come join the ride!

Apply now .

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