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Dutch Speaking Customer Care Representative (Amsterdam, NL)

Parkmobile, the #1 Parking App in the world, is looking for a Customer Care Representative. Are you customer-oriented, flexible and a team player? Then we are looking for you!

PARK NOW Group (Parkmobile, RingGo and Park-line) has been part of the EasyPark Group since June 1, 2021: a leader in the mobile parking market.

A Day in the Life of a Customer Care Representative:

''After your short walk from the metro station, you enter the newly renovated office and are greeted cheerfully by the receptionist. You pick up some fresh fruit from the lunchroom where the catering is preparing lunch. When you arrive at the department, put down your laptop: the team meeting will start shortly. Before the meeting you should first check which service you have today: call, email or Social Media?

Another department is present in the team meeting: Marketing. Together with your team you have worked on an improvement plan and submitted it to Marketing. After the team meeting you start your call service until 14:00: after that you help your colleagues by email. At the end of the shift, grab a coffee for the road: on to the next day!"

Have you become curious? And do you want to join us on an adventure and work at a fast-growing, international company with countless career opportunities? Then read on quickly!

The Job:

  • You provide high quality service to our customers who have questions or encounter problems;
  • You offer the customer appropriate solutions;
  • You answer our customer by telephone, WhatsApp, E-mail and Social Media;
  • You work with different systems in which you record customer contact and look up information;
  • You can easily communicate with your colleagues inside and outside the department;
  • You contribute to team meetings and (improvement) projects.

Who You Are:

  • You have a positive attitude;
  • You are analytical and solution-oriented;
  • Your Dutch, both oral and written, is perfect;
  • You can easily switch between different activities;
  • You are stress resistant and like to help people;
  • You have at least MBO+/HBO level;
  • Your English is good, both orally and in writing;
  • You can work both in a team and independently.

We Offer You:

  • A versatile job of 32-40 hours with many responsibilities (no weekends and evenings);
  • Many learning and career opportunities;
  • A pleasant, international team in a fast-growing dynamic company;
  • Fresh fruit every day, and possibility of daily fresh lunch (for a reduced amount)
  • A salary based on your (relevant) work experience;
  • Office accessible by public transport, close to Amsterdam.

Of course we take into account the existing Corona rules, and we ensure that working (partly) at home is ergonomically responsible.

Of Course You Want to Know More about Us!

Parkmobile is the global market leader in mobile parking payments. With the Parkmobile App, text message or call, the motorist can pay parking fees smartly and honestly afterwards. We make (paid) parking a breeze.

From Diemen we focus on the markets in the Netherlands, Belgium, Germany, Austria, France and Switzerland.

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