Technical Services Manager (Indianapolis, US)

Parker Technology

We’re looking for bright, driven professionals who are passionate about the customer experience!

Interested in joining the Parker Technology team? We have an opening that is critical to our mission to leverage technology to deliver an incredible customer experience by putting the human touch back into parking. Are you the right fit?

Job Responsibilities:

Manage the daily operations of the Technical Services Team:

  • Set priorities and ensure team has tools needed to complete tasks
  • Identify issues creating roadblocks for the team and help implement solutions
  • Delegate tasks to promote development
  • Identify and administer training to ensure the TS team is continually improving technical expertise
  • Ensure technical staff coverage for software and hardware support:
  • M-F 8AM–5PM
  • Nights and weekends as needed, on call
  • Manage call rotation schedule for night, weekend and holiday coverage

Order / Inventory Management:

  • Ensure procedures are understood and followed by all team members that are handling inventory
  • Ensure orders are pulled, processed and shipped accurately and according to expected ship dates
  • Communicate order progress and issues as needed

Quality Control:

  • Document and report on hardware issues found in-house and in the field
  • Communicate hardware issues to Technology team
  • Communicate software issues to Product team
  • Work with Clients to mitigate issues with the software or hardware that are causing service interruptions or low quality of service

Other Responsibilities:

  • Participate in weekly Implementation meeting
  • Address any questions or open items needed to complete shipments
  • Understand pipeline and use the information for future planning
  • Participate in weekly Leadership meetings as needed
  • Sit in on discussions pertaining to key topics from the Services Team

Represent the core values of Parker to co-workers, leadership, facility contacts and facility customers

  • Help maintain a culture that embodies the following corporate core values:
  • Honesty and Integrity
  • Goes Above and Beyond
  • Excellence in Communication
  • Critical Thinking
  • Noble Intent
  • Servant’s Heart

PARKER Care

  • Understand the document, what it is intended to do and use the principles in communications with staff, facility contacts and facility customer interactions.

 

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