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Parking Customer Service Representative (Denver, US)

City and County of Denver

About Our Job

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world, connecting our community globally through flight and business. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually and employing nearly 30,000 people. At DEN, we are committed to fostering a diverse, inclusive and equitable workplace. We celebrate individuality and uplift all races, ethnicities, gender identities, national origins, ages, abilities, religion, and LGBTQIA+ communities. We know that our diversity makes us stronger, and we strive to keep diversity, equity and inclusion at the center of all that we do.

Denver International Airport (DEN) is currently looking for a Parking Customer Service Representative to join the Parking Services team within the Parking and Transportation Department. This position maintains the front desk within the and provides customer services to internal and external clientele.

This is not a remote position and the schedule is Monday-Friday 8a-5p with no flexibility.

Additionally, as a Parking Customer Service Representative you can expect to:

  • Provide extensive customer service to DEN Airport and Parking patrons, to include written and verbal communication.
  • Provide information regarding DEN Parking Products and Services.
  • Process required documents for customer correspondences to include research
  • Statistical data collection related to Parking Perform other clerical and administrative related duties as assigned or requested.

About You

Our ideal candidate will have the following skills:

  • 4-5 years previous clerical experience preferably in an airport setting
  • Previous customer service experience with the ability to anticipate the customer needs
  • Multitask in a fast paced/high energy environment
  • Parking or Airport knowledge is a plus
  • Office 365 Suite and Psigen Scanning programs

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
  • Experience: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
  • License: None

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.

Apply for this job
City and County of Denver
End date
Wednesday, June 23, 2021 12:00 AM
City and County of Denver
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