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Product Designer (Charlotte, US)


About the Role

As a Product Designer, you’ll work on the User Experience team to create intuitive experiences for our internal employees, clients and customers. You’ll be working on projects from concept until launch. This means you’ll be responsible for researching, designing, testing and measuring the success of the experiences you create. You’ll create experiences leveraging our Design System Pattern library to ensure a consistent user experience.


  • Follow Passport’s Design System which will include Visual and Interaction Design Standards
  • Use our Design System Pattern Library to ensure consistency
  • Help conduct user research to understand the needs of our users and to make sure the right problem is being solved
  • Help organize and participate in Design Thinking Workshops to empathize with users, understand their journey, challenge assumptions, define the problem to solve, and create and test solutions
  • Create personas to better understand who the users of our software are
  • Build journey maps to understand how our users interact with our product and the challenges they are facing
  • Create low fidelity wireframes and high fidelity prototypes to gain consensus from partners, stakeholder and clients
  • Test your wireframes or prototypes with users to make sure the experience is intuitive and addressing the users’ needs
  • Collaborate with Product Designers, Product Owners, Engineering, and Business Analysts to bring to life the experiences we create
  • Use insights gathered from metrics to inform design creation and enhancements to designs once launched


  • 3+ years experience in a User Experience Design role such as Product Design, Visual Design, Interaction Design or Information Architecture
  • Exposure to Design Thinking methodologies, Personas and Journey Mapping
  • Visual design, information architecture, and interaction design skills
  • Self-starter able to work well in a team or independently
  • Exposure to researching methodologies like usability testing and user interviews
  • Experience using rapid prototyping and design software like Adobe XD, Axure, Figma, InVision or Sketch
  • Ability to communicate ideas clearly to stakeholders
  • Background in working on User Experience teams with Content Strategy and User Researcher type roles
  • A willingness to speak for the user and an understanding of when to push back on behalf of the user
  • Comfortable working in a fluid environment
  • Ability to balance and support multiple efforts and meet deadlines
  • An understanding of accessibility best practices
  • Passionate about delivering amazing user experiences
  • Ability to develop a deep understanding of complex products and their use cases

About You

You have an entrepreneurial mindset and an urge to challenge the status quo. You speak up in an environment that values speaking up and are a skilled listener and collaborator capable of engaging diverse viewpoints to implement the best solution. You thrive in a fast-paced, ever-changing environment and enjoy working directly alongside product and engineering teams. Above all, you’re excited to join, contribute to and grow the User Experience team at Passport!

About Us

Passport sets cities in motion, helping to create more livable, equitable communities. Based in Charlotte, North Carolina, Passport is a transportation software company, delivering the operating system that enables cities to manage vehicle interactions with streets and sidewalks. With Passport, city leaders increase convenience, efficiency and compliance today and tomorrow. Trusted by more than 1,200 cities, universities and agencies, including Chicago, Toronto, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists, and was named to Fast Company’s World’s Most Innovative Companies for 2020.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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