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Program Manager (Charlotte, US)

Passport

About the Role:

As a Program Manager for Passport you embody the concept of creation, organization, and development of multiple activities within your field of focus. You are the keeper of the keys as it relates to our successes both communicated and realized which are aligned to the strategic objectives at Passport.

You work cross-functionally on a day-to-day basis to ensure that multiple organizations, teams, and stakeholders work in a collaborative manner to ensure the alignment of our core strategies as a company. You influence when necessary, simplify where possible, and ensure that everyone is driving toward the same set of goals.

You will work regularly to develop program funding proposals, adoption and collision management charters, and ensure the uninterrupted delivery of services within our ecosphere. Change and adoption management are also key areas of expertise that you possess, understanding that is not only about the work before performed but more importantly how it is continuously adopted and accepted by the organization and our clients.

Responsibilities:

  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Leadership and management of project manager resources rolling into program scope
  • Developing new programs to support the strategic direction of the organization.
  • Creating and managing long-term goals.
  • Developing a budget and operating plan for the program.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Writing program funding proposals to guarantee uninterrupted delivery of services.
  • Managing a matrix team with a diverse array of talents and responsibilities.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
  • Implementing and managing changes and interventions to ensure project goals are achieved.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status throughout its life cycle.
  • Analyzing and effectively communicating program risks and opportunities
  • Managing multiple projects and tasks simultaneously.
  • Effectively negotiate, communicate and influence internal and external business partners, stakeholders, and vendors.

About You:

You’re the one whom everyone recognizes that you’ve got it together. Always prepared and ready to communicate at the most strategic levels of the organization while also being able to maintain fluency with the tactical execution areas.

The terms scoping, risk management, demand, change and adoption management are areas that you are completely comfortable both working within and owning at the highest levels.

You’ve managed a budget, executed a myriad of projects, and coordinated multiple activities across an organization in parallel to ensure the desired outcome. Watching multiple areas of a program come together for a realized success is what drives you on a daily basis, you are not afraid to be the voice of reason when necessary while at the same know how to execute when it’s demanded.

Qualifications:

  • Bachelor's degree with at least 5-7 years of program management experience
  • Proven experience within program / portfolio management
  • Proven stakeholder management skill sets and successes
  • Project Management Professional (PMP) certification
  • Fluency in Program Management practices and core project management methodologies such as Waterfall, Agile, and/or SCRUM.
  • Ability to influence (direct/indirect reports, project stakeholders, and leaders) and manage in a matrix organization
  • Structured, methodical, and organized in execution, assumes full ownership and accountability for outcomes.
  • Drives for results and ensures certainty in delivery, ability to manage multiple parallels efforts and deliver quality on schedule.

About Us:

Passport is transforming mobility management for cities, empowering them to create more livable and equitable communities. Passport enables clients to facilitate digital payments and control their curbsides through a mobility software platform. Trusted by 1,000 cities, universities and agencies, including Chicago, Toronto, London, Los Angeles, and Miami, Passport is one of the fastest-growing companies on the Inc. 5000 and Deloitte Technology Fast 500 lists. Passport is backed by Rho Capital Partners, H.I.G. Growth Partners, ThornTree Capital Partners, Bain Capital Ventures, Grotech Ventures, MK Capital, and Relevance Capital. For more information, visit passportinc.com.

Passport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.

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