Customer Success Manager (Munich, DE)

Peter Park System GmbH

Peter Park offers digital solutions for parking lot operators. We replace barriers, paper tickets and parking disks with barrier-free parking with mobile payment options. Peter Park is revolutionizing daily parking experiences with new digital technologies that are integrated in a holistic parking system. In close exchange with customers and partners, we face the challenge of constantly improving and expanding our solution. As a young and dynamic startup, we value enthusiasm, ownership and feedback culture. We are looking for committed people for our team!

As Customer Success Manager at Peter Park, you support our customers individually with onboarding and questions about the Peter Park operating system and ensure a long-term customer relationship. You will work closely with your colleagues from sales, product management and development to understand customer needs together and to integrate product feedback into new solutions.

Your tasks:

  • You are responsible for onboarding new customers and ensuring a long-lasting customer relationship.
  • You support our customers with questions about the Peter Park operating system via email and phone and show them potential solutions.
  • Through feedback discussions with customers and analysis of user data, you can identify upselling potential at an early stage.
  • You work closely with your colleagues from product management and sales to understand customer needs and integrate product feedback into new solutions.

Your profile:

  • You have successfully completed your studies in economics, humanities or social sciences, technical business administration or a comparable degree.
  • You are software-savvy and interested in digitization.
  • You find the parking industry exciting and enjoy dealing with customers.
  • You have a service mentality and your solution-oriented and flexible nature makes you a competent contact for our existing customers.
  • You are diplomatic, think strategically and don't lose your cool even in stressful situations.
  • You are fluent in German

Your advantages with Peter Park:

  • An office in WERK1 - the most startup-friendly place in Munich.
  • Development budget for your personal growth.
  • A creative work environment and development opportunities.
  • Full responsibility for your work area.
  • A paid MVV ticket.
  • A Macbook Pro / Thinkpad.
  • Regular team events.
  • Perks and benefits from WERK1.

Are you interested? Upload your application documents and provide your contact details in the form below. If there are difficulties with uploading your data, send us an email to recruiting(at)peter-park.de. We look forward to hearing from you.

Please note: the original job description is in German.

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