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Junior IT Technical Support (Reus, ES)

Quercus Technologies, S.L

Working in our international Customer Services team, located in Reus, your mission will be to provide technical support to our external and internal customers.

Main functions & responsibilities:

  • Receive internal and external incidents by phone or email.
  • Collect CRM data and extrapolate statistics.
  • Handle simple cases under the supervision of Customer Service Technicians.
  • Log analysis and script creation in order to automate it.
  • Contribution to the knowledge base of the Department.
  • Proactive product testing
  • Systems configuration and start-up (local or remote) worldwide

Profile:

  • Engineering graduate (Telecommunications or Computer Sciences) or CFGS in ASIX (Networks & systems)
  • Fluent in english: B2 level required. Good level of French will be a plus.
  • Linux & Windows administration and troubleshooting.

Competencies:

  • Communication
  • Teamwork
  • Customer-oriented
  • Responsibility
  • Problem-solving

What we offer:

We offer you the chance to join a young and dynamic team with great opportunities for professional development in a worldwide growing Company.

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