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Customer Contact Center Employee (Mönchengladbach, DE)

Scheidt & Bachmann

We are looking for you as a 

Customer Contact Center Employee (m / f / d) 

for our subsidiary Scheidt & Bachmann Parking Solutions Germany GmbH to support the Customer Contact Center in the Parking Solutions division at the Mönchengladbach location.

Scheidt & Bachmann

is a family company that has been developing products and systems that are always one step ahead for over 140 years. Around 3,000 employees work worldwide in the four largely independent business areas.

The business area - Parking Solutions

offers integrated, modular system solutions for parking space management under the brand name “entervo”. Our own service network, a large number of subsidiaries and sales partners ensure optimal customer support worldwide. Tailor-made and flexible solutions appeal to a wide range of customers.

Your tasks

  • You work independently on telephone and written customer inquiries.
  • You create service orders and prioritize the incoming service requests.
  • Help customers with commercial and administrative inquiries.
  • You administer the customer area of our service management tool.
  • You will work on the contractual and content-related setup of digital customer solutions.
  • You provide operational support for customer projects.

Your profile

  • You have successfully completed your commercial apprenticeship.
  • You have already gained initial experience in customer service.
  • You are well versed in using MS Office products.
  • Knowledge of Service-Now or any other CRM tool is beneficial.
  • A basic technical understanding is welcome, but not a prerequisite.
  • You have a very good knowledge of German.
  • You work independently and strive for optimized work processes.
  • You have a strong customer and service orientation as well as the ability to work in a team.
  • Excellent communication skills and very good expressiveness round off your profile.

We offer

  • Detailed induction programs
  • Supporting sponsorship models
  • Personnel development and training programs
  • Flexible, family-oriented working hours
  • Collegial working atmosphere
  • Attractive remuneration

Please Note: The original job description is in German.

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