Customer Support Engineer (Zoetermeer, NL)

Scheidt & Bachmann

For our Customer Support Center BLX we are looking for a Customer Support Engineer 

Who are we?

Scheidt & Bachmann Parking Systems B.V. we are a fully-fledged subsidiary of the globally operating Scheidt & Bachmann GmbH. Scheidt & Bachmann has been around since 1872 and develops, produces and distributes its own products from its factory in Mönchengladbach (Germany). From our offices in Zoetermeer (NL) and Mechelen (BE) we provide the Dutch, Belgian and Luxembourg market with the most innovative high-end parking solutions and services. For the Benelux, where a major position has already been achieved, further strategic growth is envisaged with the aim of becoming a "Leader in smart parking". We are therefore looking for skilled, respectful, flexible and energetic teammates who want to contribute to achieving our goal.

What are you going to do?

After an error message has been transferred from the 1st to the 2nd line support, it will be delivered to you. You assess the report and discuss the first possible recovery options with the customer. If possible, you resolve the malfunction yourself using remote. When it seems impossible to remotely resolve the malfunction, our Field Service Engineers are ready to go to the customer. This means that you as a Customer Support Engineer are in close contact with both the customer and our Field Service Engineers to offer them support where necessary.

What can you expect from us?

  • A job at a successful, growing company, which profiles itself in the following market segments: Municipalities, Garage operators, Shopping centers, Hotels, Hospitals and Airports.
  • Attention for you as a person and space for your ideas
  • An informal working atmosphere with enthusiastic colleagues
  • A modern office environment in Zoetermeer with a cozy "meet & eat"
  • A suitable salary and excellent employment conditions
  • Possibilities for additional education and training

What do we expect from you?

  • Minimum 2 years work experience on a Help Desk / Service Desk in a technical environment;
  • Excellent communication skills in speech and writing (NL, ENG)
  • You live in the Zoetermeer area
  • You enjoy being in contact with customers and your colleagues in the field on a daily and enthusiastic basis, and then serving them in a friendly and professional manner.
  • You are technically strong, which means that solving a problem will not cost you any effort.
  • Thanks to your technical experience you will quickly feel at home in the world of parking systems.
  • You have an extraordinary grasp of both the Dutch and English languages, which means that you can communicate easily and effortlessly with our entire (Benelux) customer base.
  • In addition, you effortlessly move into customer experiences and adjust your conversation technology accordingly.

Are you the Customer Support Engineer we are looking for?

Then we would love to hear from you! Send us your CV and motivation letter to hr.parking(at)scheidt-bachmann.nl and we will contact you as soon as possible.

Our selection procedure consists of a first and a second interview and a corresponding assessment. Would you like to spend a day in our support department to see if the position suits you? That is also possible.

If you have any questions, please contact Anouk Bitter (HR Benelux) on 0031 79-361 00 04.

Please note: the original job description is Dutch. 

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