Dispatcher (Mönchengladbach, DE)

Scheidt & Bachmann

to support the Technical Service Center of our subsidiary Scheidt & Bachmann Kundenservice GmbH in the Parking Solutions division at the Mönchengladbach location full time (40h).

Scheidt & Bachmann

is a family business that has been developing products and systems that are always one step ahead for more than 140 years. Around 3,000 employees work in the four largely independent divisions worldwide.

The business area - Parking Solutions

offers under the brand name "entervo" integrated, modular system solutions for parking management. Its own service network, a large number of subsidiaries and distribution partners ensure optimum customer care worldwide. Custom-fit and flexible solutions appeal to a wide range of customers.

We offer

  • Detailed training programs
  • Supporting sponsorship models
  • Personnel development and training programs
  • Collegial working atmosphere

Your tasks

  • You are responsible for the direct telephone answering of national and international customer inquiries.
  • You create service orders and prioritize the incoming service requests.
  • They monitor appointments.
  • You maintain the data in our service management tool.
  • They serve customers with service contracts (including call acceptance).
  • You create statistics and assist in the processing of organizational office tasks.

Your profile

  • You have already gained initial experience in the hotline or in the help desk.
  • You are well versed in using the MS Office products.
  • A basic technical understanding is welcome, but not a requirement.
  • You have good German and English skills.
  • They are service- and customer-oriented.
  • You have an independent and team-oriented way of working.
  • Very good communication skills on the phone complete your profile.

The employment relationship is initially limited to 12 months. There is an option to extend the fixed-term contract.

Please note: the original job description is in German

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