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Technical Customer Support Engineer (Zoetermeer, NL)

Scheidt & Bachmann

We are looking for a Technical Customer Support Engineer for our Customer Support Center BLX

Who are we?

If Scheidt & Bachmann Parkeersystemen B.V. we are a fully-fledged subsidiary of the worldwide operating Scheidt & Bachmann GmbH. Scheidt & Bachmann has been around since 1872 and develops, produces and distributes its own products from its factory in Mönchengladbach (Germany). From our offices in Zoetermeer (NL) and Mechelen (BE) we provide the Dutch, Belgian and Luxembourg market with the most innovative high-end parking solutions and services. For the Benelux, where a leading position has already been achieved, further strategic growth is foreseen with the aim of becoming a “Leader in smart parking”. We are therefore looking for skilled, respectful, flexible, and energetic teammates who want to contribute to achieving our goal.

What will you do as a Technical Customer Support Engineer ?

You are the first point of contact for our customers and the connecting factor between the 1st, 2nd line support and the Field Service. You assess the reports and discuss the first possible recovery options of the parking system with the customer. If possible, solve the problem with the help of remote and / or your colleagues from the 2nd line.

If the fault does not seem to be resolved remotely, you ensure that our Field Service Engineers are ready to go to the customer. So you are in daily contact with both the customer and your colleagues in the field.

What can you expect from us?

  • A job with a successful, growing company, which profiles itself in the following market segments: Municipalities, Garage operators, Shopping centers, Hotels, Hospitals and Airports.
  • Attention to you as a person and space for your ideas
  • An informal working atmosphere with enthusiastic colleagues
  • A modern office environment in Zoetermeer with a cozy “meet & eat”
  • An appropriate salary and excellent working conditions
  • Possibilities for additional education and training

What do we expect from you?

  • Minimum 2 years work experience on a Service Desk in a technical environment
  • Excellent planning skills (Field Service planning)
  • Excellent communication skills in speech and writing (NL, ENG)
  • You live in the vicinity of Zoetermeer

You enjoy being in daily contact with customers and colleagues in the field with enthusiasm, and then serving them in a friendly and professional manner. Thanks to your technical skills and affinity, you will quickly feel at home in the world of parking systems. You have mastered both the Dutch and the English language, which enables you to communicate smoothly and effortlessly with our entire (Benelux) customer base. In doing so, you can effortlessly place yourself in customer experiences and adjust your conversation technique accordingly.

Do you feel addressed and are you the Technical Customer Support Engineer we are looking for?

Then we would like to hear from you! Send us your CV and motivation letter via our application page and we will contact you as soon as possible.

Our selection procedure consists of a first and second interview and an accompanying assessment. Would you like to join our support department for a day to see if the position suits you? That is also possible.

If you have any questions, feel free to contact Anouk Bitter (HR Benelux), on 0031 79-361 00 04. Or visit our website: www.scheidt-bachmann.be / www.sb-parkeersystemen.nl

Please Note: The original job description is Dutch.

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