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Customer Service Agent (Groedig/Salzburg, AT)

Skidata AG

The world market leader in access solutions seeks to recruit someone who combines technical flair with customer service skills as

Customer Service Agent (f/m)

Your Responsibilities

Within the team at SKIDATA Austria GmbH you are the first point of contact for customer enquiries from Austria, Germany and German-speaking Switzerland. In the course of this, you will be responsible for the proper handling of inquiries as well as for forwarding them to the local technical helpdesk in the respective country. You will register and analyze questions, problems and possible errors and together with the Helpdesk you will ensure a prompt solution. In addition, you will identify any training needs at the customer's site.

You Convince With

  • A completed vocational secondary school (HAK, HTL) with a focus on IT
  • First work experience advantageous
  • Technical understanding, passed ECDL and 10-finger system
  • Independent and customer-oriented way of working as well as high flexibility
  • Customer and service orientation, good communication skills and resilience
  • Very good spoken and written knowledge of German and English

We Surprise With

  • A responsible job
  • Friendly contact and helpful colleagues
  • A great working atmosphere
  • A small team with development potential
  • Good opportunities for further training
  • Voluntary social benefits
  • highly motivated team

Your Place of work

  • Groedig/Salzburg (HQ)
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