During your working day you are part of our remote support team. Together with your colleagues, you are responsible for keeping the IT infrastructure and SKIDATA systems delivered at our customers operational. You are a technical specialist at our Service Desk and you handle incidents, questions and requests on the 2nd line independently, in a fast and correct manner. As a Support Engineer you are communicative and you get energy from supporting your colleagues.
What will you do ?
You handle open tickets and involve the support departments or partners to come to a solution.
Remote maintenance and expansion of the current application components.
Maintaining contact with our customers and suppliers.
Troubleshoot communication problems between different applications & networks.
You work proactively to continuously improve the quality of our services.
This position will be based in Barendrecht (NL).
You Convince Us With
2-3 years relevant work experience
You have a background in IT, network management, electronics, electromechanics;
You have a broad knowledge, interest and enthusiasm for everything that has to do with IT;
With your analytical skills, you like to solve technical problems;
You have knowledge of Windows Operating Systems (Windows 2003/2008/2012, Active Directory and Exchange), Office 365, Networks (TCP/IP), Linux OS and SQL databases;
Experience with network monitoring tools is a plus;
You communicate fluently in Dutch and you have knowledge of English, French is an advantage;
You are stress resistant and able to set priorities;
You are a team player with a positive attitude.
What Do We Offer ?
At SKIDATA you put a lot of energy into your work and take matters into your own hands: we have a family working environment with a non-hierarchical culture where entrepreneurship, training and guts are encouraged. You get complete freedom in your work and actions. Our modern, open office with flexible workplaces is multifunctional and cosy. Collaboration and fun are central to us! A competitive salary based on experience and education;
A challenging, inspiring environment with sufficient development opportunities;
A 39-hour working week (on Fridays we stop an hour earlier).
Do you recognize yourself in this profile? Send your motivation and CV to vacature.benelux(at)skidata.com
Please Note: the original job description is in Dutch.