Product Manager, Support and Customer Success (Erlangen, DE)

Product Manager, Support and Customer Success (Erlangen, DE)

As a subsidiary of Volkswagen Financial Services AG, we have both benefited from the reach of one of the largest automotive groups and maintained the spirit of an agile, international start-up. For our team, we are looking for a motivated Product Manager (m / w / d) in the field of Support & Customer Success, who supports us in the exciting as well as demanding growth phase of our company. So what are you waiting for?

Become part of the sunhill family and develop, distribute and implement innovative mobile payment solutions for a global market!

Your Tasks at sunhill

  • You create a unique service experience for our customers
  • You build a scalable platform for multi-lingual customer support and make sure it works smoothly with many customer requests
  • You take over the communication with external agencies and inform them about our product changes
  • You define the product goals and monitor the KPIs
  • You coach the support team in the development of scalable and user-friendly solutions

Your Skills

  • Completed degree in Business Informatics, Business Administration, Communication Sciences or comparable training
  • Several years of professional experience in a similar position in the digital environment (web and app)
  • Very good German and English skills
  • Ideally project management experience (classic or scrum)
  • Added plus: experience in mobility solutions

You Can Expect

  • An exciting job in a fast-growing, innovative company as well as varied challenges within a future market
  • A strong team-oriented working atmosphere, which is regularly strengthened by team buildings and events
  • A start-up atmosphere in conjunction with the largest European financial services provider in the automotive industry
  • An attractive and performance-based compensation
  • Opportunities for further education and development

 

Please Note: the original job description is in German

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