Join sunhill technologies GmbH and influence the future of mobility and payment by fulfilling exciting and challenging projects. We are looking for motivated individuals to work on cutting-edge technologies with sunhill’s big variety of partners. As a subsidiary of Volkswagen Financial Services AG, we keep the agile start-up spirit alive while leveraging the global reach of a worldwide successful automotive player.
You are looking for team spirit, creativity and an openness to new ideas? Do you have a passion for new technologies? What are you waiting for? Join our international team to manage, develop and scale mobile payment systems for a global market.
Implementation of L1 / L2 / L3 high performing Multilingual Service Desks using virtual teams
Coaching of L1 / L2 Service Desk Agents
Execute basic customizations in the Service Desk tool
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
As the owner of the escalation process, the Service Delivery Manager will take ownership of major incidents to ensure coordination of resolving parties, effective communication to stakeholders and post-incident review
Monitor, control and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
Champion Service and Support in projects and developing a strong understanding of projects impacting your service area and ensuring service impact is minimized and agreed
Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes
Communication with external partners, e.g. platform suppliers, energy providers, garage operators, barrier operators, etc.
You Should Be Able to Offer
University degree in information systems or business administration or any equivalent experience
Experience in an IT-company and/or mobile app solution environment as well as an affinity to digital topics
A passion for Service Improvement
Experienced Service Management professional
ITIL Qualified / Expert knowledge of ITIL disciplines
Demonstrable experience in leading virtual teams
Experience of managing 3rd parties and 3rd party delivered services
Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Excellent written and verbal communication skills
Willingness to support and mentor junior staff
Strong organization/project planning, time management, and change management skills across multiple functional groups and departments
Strong communication skills, structured work approach, and team player attitude
What We Can Offer You
Young and international company culture in a start-up work environment
Strong team spirit and regular team-building events
Competitive salary and additional performance-based rewards
Support for further education, training, and professional development
Have we made you curious?
Please send your application and help us develop mobility and payment solutions!