Core Technology Account Manager (Indianapolis, US)

T2 Systems

About T2 Systems

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. Which wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Job Summary

The Core Technology Account Manager is responsible for supporting the relationship between T2 and the Flex client by sharing information on new products, understanding current client operations, proposing new solutions to meet the clients needs and alerting internal resources to resolve client issues. The Core Technology Account Manager collaborates with a Territory Manager to execute transactional sales orders while following established sales processes . Key success criteria for a CTAM include client retention, growth of current accounts, and sales activity. They are responsible for proactive outreach programs such as product upgrades, new products releases, and targeted sales programs to existing accounts.

The ideal candidate is professional, with a strong drive to develop relationships and business. The ability to multi tasks is critical. A candidate will also, possess strong communication and organizational skills, and thrive in a fast-paced High Tech environment, while juggling the demands of a targeted sales territory.

Responsibilities

  • Account management
  • Sales quoting and order processing
  • Providing exceptional internal and external customer service
  • Increasing sales volume
  • In depth customer, product and company knowledge
  • Exceptional time utilization
  • Maintaining data integrity in CRM tool
  • Maintains a minimum of annual review of all assigned accounts and serves as the sales transaction owner for T2’s products.
  • Proactively obtains training on products, services, pricing models, parking industry and contract terms.
  • Achieves product training certifications as required.
  • Accepts personal responsibility for following up on deliverables owed to clients and co-workers.
  • Proactively promotes new company offerings.
  • Promptly responds to incoming customer order requests and team member’s requests.
  • Proactively anticipates and responds to client needs in a timely fashion.
  • Creates quotations and processes orders for new and existing customers for T2’s products and services.
  • Closes sales opportunities and achieves individual and team sales targets.
  • Provides documentation to support closed sales and process shipping requests for product fulfillment.
  • Fully documents customer contacts in T2’s CRM program (SalesForce.com) and maintains them for accuracy.
  • Utilizes Salesforce.com and maintains highest levels of data integrity.
  • Maintains knowledge of and adheres to company organizational procedures and policies regarding pricing, deliveries, warranty service, sales terms, forecasts, records, reports, vacation scheduling, etc.
  • Assists with developing account strategies in line with the Strategic Selling principles and territory plans.
  • Supports external team members with internal communications and activities.
  • Minimal travel to the US and other parts of Canada may be required.

Education and Qualifications

  • Minimum five years of sales experience, administrative experience, and/or legal administrative experience would be a strong asset.
  • Grade 12 or higher level education is required.
  • Experience working with Salesforce.com is preferred.
  • Experience with all Microsoft Office products required.
  • Ability to sell, learn, and adapt to changes in technical equipment and software.
  • Excellent writing, speaking, comprehension, organization, time management, and interpersonal skills.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables.
  • Ability to prioritize tasks and tactfully negotiate priority with end users.
  • Excellent time management skills and the ability to prioritize multiple tasks.
  • Ability to coordinate with multiple departments and understand finance terminology.
  • Ability to critically analyze a problem, process, or system and suggest a solution.
  • Ability to lead, coach and delegate tasks.
  • Ability to create quotes and process orders quickly and accurately.
  • Ability to work under deadline pressure and extra hours if needed.
  • Ability to work independently as well as part of a team.

Work @ T2 Systems

  • Health & Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
  • Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with employer match.
  • Work-Life Balance: We understand that burnout is real and that work-life balance is important. Which is why we offer 3 weeks paid vacation upon starting, as well as flexibility to work remotely.
  • Events & Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it’s a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
  • Snacks & Drinks: Working smart works up an appetite, and we’ve got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
  • Open Communication: In addition to having regular “state of the company” updates, our leadership team’s doors are always open – including our CEO – because winning as a team starts at the top.
  • Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work the USA to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

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