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Field Technician (Phoenix, US)

Field Technician (Phoenix, US)

T2 Systems is the largest parking, mobility, and transportation provider in North America, with more than 25 years in the parking management industry and currently serving thousands of parking professionals. We integrate the best people, processes, and technology to provide powerful, high performance, and secure parking solutions. T2 Systems is headquartered in Indianapolis, Indiana with its Canadian office located in Burnaby, BC.

We didn’t become an industry leader by chance – we push the envelope to provide more innovative and advanced solutions for our customers. This wouldn’t be possible without employees who strive for success, work together, and are hungry to learn, grow, and lead.

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Job Summary

This full-time position is located remotely in Phoenix, AZ. The primary role of the Field Technician is to facilitate the implementation of PARCS hardware and software and provide ongoing direct support. An essential component of this role is the ability to troubleshoot technical problems related to software, hardware, OS, network, database, etc. and perform the necessary service actions required to correct said technical problem.

Responsibilities include assisting T2 Sales and Sales Engineers with the technical requirements and hardware implementation plans for PARCS installations, developing and overseeing test plans to confirm hardware and software performance in accordance with contractual obligations, documenting test results, and performing required onsite installation, commissioning, and relevant service tasks.

The Field Technician develops and maintains support documentation and training to allow for effective knowledge transfer to T2 staff and customers regarding T2 PARCS products.

Responsibilities

  • Works with internal and external parties to plan and execute T2 PARCS installations. Proactively advises and educates the team of risks related to active PARCS projects.
  • Configures solution, as designed, for staging and acceptance testing. Assists in project solution testing and customer approval.
  • Works closely with the Sales Engineers and Project Managers to understand all project deliverables and system designs. Performs installation and implementation tasks as required by project scope.
  • Works with parking access and revenue control equipment installers as necessary to provide onsite hardware installation and support. Inspect on-site activities of 3rd parties and provide appropriate guidance based on solution knowledge and subject matter expertise.
  • Provides customers high quality onsite and remote technical support and troubleshooting assistance for T2 and 3rd party software and hardware. Provides feedback, knowledge, and materials to T2 support staff to improve the overall customer experience.
  • Develops and maintains documentation for installation and support of T2 PARCS software and hardware. Periodically reviews and contributes to self-service documentation and other knowledge-oriented sources.
  • Obtains and maintains expertise in T2 PARCS software and supported hardware. Researches, understands and evaluates competitive solutions. Receives and relays direct feedback from customers in order to improve product functionality and competitiveness.
  • Maintains information technology skills including familiarity with computer hardware, operating systems, databases, scripts, firewalls, networking, communication methods, etc., and has the ability to rapidly learn software product installation, configuration, and operational characteristics.
  • Maintains a professional and appropriate appearance and demeanor when working with customers and partners.

Education and Qualifications

  • 3-10 years’ experience as a service technician (Technical and/or sales) in the Manufacturing/Electronics/Parking or Transportation industry
  • Experience in software/firmware environment preferred.

Work At T2 Systems

  • Health and Wellness: We offer competitive medical, dental, and vision coverage, health spending accounts, and health and wellness education sessions. Because your well-being is important to us.
  • Retirement Plans: As a forward-thinking company, we see the value in planning for the future. So we help you plan for yours with 401(k) (US) and RRSP (Canada) plans with an employer match.
  • Work-Life Balance: We understand that burnout is real and that work-life balance is important. Which is why we offer 3 weeks paid vacation upon starting, as well as the flexibility to work remotely.
  • Events and Activities: Part of having a good work-life balance is having fun, which we love to do! Whether it’s a party, a potluck, or a game of ping pong or foosball, we know how to have a good time.
  • Snacks and Drinks: Working smart works up an appetite, and we’ve got you covered. Our offices are fully stocked with snacks, fresh fruit, coffee, tea, soda, and beer on tap.
  • Open Communication: In addition to having regular “state of the company” updates, our leadership team’s doors are always open – including our CEO – because winning as a team starts at the top.
  • Amazing people to work with!

We invite all qualified candidates to apply. Please note, you must be eligible to work in the USA to be considered for this role. We thank everyone for their interest; however, only successful applicants will be contacted.

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