Customer Success Manager (Helsinki, FI)


We are looking for a Customer Success Manager to join our Platform Business team. You will be responsible for maintaining and developing customer services and relations, supporting B2B customers.

What you’ll love about us

  • Great and dynamic company culture
  • Possibility to work remotely part of the week
  • A skilled and international team of experts working in a cozy office space in Helsinki
  • Company’s support in a healthy lifestyle and the wellbeing of the employees
  • A brilliant position in an innovative forerunner company in the booming EV charging sector
  • Contributing to the disruption of the energy industry towards a cleaner future and a chance to become a top talent in this a business area

About Virta:

Virta Ltd. (Liikennevirta Oy) supports the rise of electric vehicles by developing smart electric vehicle charging services. The company is already operational globally and has offices in Helsinki, Berlin, Paris, London, and Stockholm.

We at Virta have an innovative startup company mentality, an excellent working environment and colleagues who are the world’s top experts. We have an open & positive company culture with people who value the possibility to work towards a cleaner future and to be part of contributing to the disruption of the energy industry. Our HQ office is located in Salmisaari, Helsinki. We also offer a possibility to work from home part of the week - we are result-oriented, not office-oriented. And most importantly, it is fun to work with us.


  • Improving customer service experience, create engaged customers and facilitate business growth
  • Taking ownership of customers relationship and following through the onboarding to resolution
  • Analyze statistics and compile accurate reports
  • Develop service procedures, policies, and standards


  • Relevant experience in the customer service area or in a similar role in the multi-market environment
  • IT and/or business-related studies
  • Solid project management skills
  • Active problem-solver
  • Strong communication skills and fluency in English (both written and spoken)
  • Proactive and independent attitude towards work and good organizational skills
  • Current residence inside the EU

We consider it a plus if you have:

  • Previous work experience with customer projects, customer relationship management
  • Understanding of modern service development (Agile, Scrum)
  • International working or studying experience
  • Language skills such as French, German , Swedish

We at Virta have an innovative, scale-up company mentality, an excellent working environment and co-workers who are some of the top experts in this business area.

For more information please contact our Talent Acquisition Specialist, Rafaela Tomasi by email:rafaela.tomasi(at)

Please, submit your application and cover letter via the link below. We will fill the position as soon as we find a suitable candidate.
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