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Customer Support Specialist (Helsinki, FI)

Customer Support Specialist (Helsinki, FI)

Virta Ltd is looking for a Support Specialist to join our Platform Support team. You will assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities.
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

What You’ll Love About Us

  • Great and dynamic company culture
  • Possibility to work remotely part of the week
  • A skilled and international team of experts working in a cozy office space in Helsinki
  • At the office, you have a chance to play table tennis, enjoy an endless selection of cookies and fresh fruits with your colleagues
  • Company’s support in a healthy lifestyle and the wellbeing of the employees
  • A brilliant position in an innovative forerunner company in the booming electric vehicle charging sector
  • Contributing to the disruption of the energy industry towards a cleaner future and a chance to become a top talent in this business area

Who We Are?

Virta Ltd. (Liikennevirta Oy) supports the rise of electric vehicles by developing smart electric vehicle charging services. The company is already operational globally and has offices in Helsinki, Berlin, Paris, London, and Stockholm.

We at Virta have an innovative startup company mentality, an excellent working environment, and colleagues who are the world’s top experts. We have a very open, positive, and free company culture. We have a modern office in Salmisaari, Helsinki, but we also offer a possibility to work from home part of the week - we are result-oriented, not office-oriented. And most importantly, it is fun to work with us.

Responsibilities

  • Helping out our fast-growing customer base
  • Closing cases with great precision
  • Connecting the dots between issues and people to always find the optimal solution
  • Actively develop the way of working in the Virta Support team
  • Becoming a guru of electric vehicle charging and the technology behind
  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers

Requirements

  • Experience as a Customer Support Specialist or similar role in a technology setup
  • Experience using help desk software and remote support tools
  • Excellent communication skills in English
  • Multi-tasking abilities, problem-solving and helping out people
  • Willingness to learn new things fast and constantly
  • Independent attitude towards work, even in the hectic atmosphere
  • Current residence inside the EU

We Consider it a Plus If You Have:

  • MySQL knowledge
  • Additional language skills
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