How Indianapolis fixed its parking problems

Greg Ballard, the Mayor of Indianapolis, is enthusiastically speaking on the immense improvements to the parking operation they have experienced since installing the pay-by-space, receipt-less MPC terminal from Cale.

The new parking meter program managed by ParkIndy created a very strong infrastructure fund for the city through privatization. Prior to the system upgrade, the city took in less than $100,000 in coin revenue per year, yet earned $1.4 million in the first year of operation under the new system.

"They are making a profit.  The city is getting more money. What is wrong with that picture?", asks Mayor Ballard. 

Interviewed is also Matthew Darst, Parking and Safety Solutions, Xerox. "We operate and manage the system, everything from meter collections to meter maintenance", commented Darst, who heads up the ParkIndy group.

There have also been noticeable improvements in enforcement, compliance, customer service and meter uptimes, which contribute greatly to the increased revenues and high satisfaction rates by the public. Cale America is providing an innovative help desk services program for ParkIndy with real-time maintenance tracking and dispatching, plus enforcement is conducted citywide using the Cale WebOffice mobile enforcement page.

About Cale

Cale Group incorporates over 55 years of experience in the design and development of secure and innovative pay terminals for uses in unattended environments. The development has been enormous, starting with a basic parking meter, via the first pay-and-display terminal to the advanced, web-based pay terminals of today. Nowadays, the terminals are doing so much more than selling parking tickets. They can also handle issuing of entrance tickets for national parks and museums, green-fee charges at the golf course, fees for fi shing cards, bus and train tickets, charging of electrical vehicles, and much more.
Furthermore, Cale has developed a user-friendly back office application for monitoring, programming and controlling of Cale terminals. Cale constantly implements new solutions to simplify the daily administration for their operators and improve user-friendliness for customers.

Headquartered in Stockholm, Sweden, the Cale Group is internationally active with subsidiaries in Norway, the UK, Germany, Canada, France, and the United States, and a network of local partners in over 30 countries world-wide.