London North Eastern Railway (LNER) is introducing a new contactless parking system across the East Coast route, enabling a completely contactless journey from door to door.
Car parks at all 11 LNER managed stations will start to use an advanced system of Automatic Number Plate Recognition (ANPR), comprising of cameras on entry and exit which will make the new effortless system possible.
For the first time, customers will be able to pre‐book their car parking space via a new LNER Parking App and on the LNER website, taking away any stress of trying to find a space on the day of travel.
As part of LNER’s ‘COVID Safe’ measures, the new system will also give peace of mind to customers, looking to reduce their use of high‐contact areas, as they will no longer need to have a physical ticket or use a payment machine.
Customers exiting the car parks will be able to pay via contactless card, or via the LNER Parking App which will allow customers to leave automatically if using Bluetooth or simply by showing their payment confirmed QR code at the barrier.
The introduction of the new system will begin in September when the new technology and signage will begin to be installed in partnership with HUB Parking Technology.
Claire Ansley, Director of Customer Experience at LNER, said: “We are committed to making travel simpler and smarter so this new car parking system combined with our mobile ticket app, will mean that customers can complete the whole of their journey without the need of a physical ticket or having to use a payment machine. We also believe this will help give customers greater confidence when they travel by removing the need to contact equipment often touched by many people.”
Lee Burton, Managing Director of HUB Parking Technology said “As a company, we look to create the best parking facilities available, providing a brilliant and efficient service to customers. We are therefore delighted to expand our relationship with LNER and help to introduce a brand new system across the entire route”
Season pass holders will be able to use the app to purchase a season pass which, once paid, will allow access through the entries and exits via ANPR.
Drop off and short-stay areas will also be controlled by ANPR technology without any barriers. The same range of payment options of a local pay station, online pre‐payment, season parking, or via the LNER app, will still be available.
About HUB Parking Technology
HUB Parking Technology is the Business Unit of the FAAC Group that develops software and intelligent mobile solutions produces, installs, and supplies hardware and after-sales services for the professional management of paid parking spaces. HUB Parking Technology offers flexibility, competence, and personalized and widespread assistance at a local level, combined with the capacity, network, and strength of a global operator. Over the years, the company has constantly innovated to develop state-of-the-art systems and integrated value-added solutions that make parking efficient for users, and profitable and easy for operators to manage.
For more information about HUB Parking Technology, visit: www.hubparking.com
London North Eastern Railway (LNER) is on a mission to transform rail travel for the customers and
communities we serve. Our new modern Azuma fleet of trains will continue the LNER tradition of
setting new, higher standards in comfort, reliability and customer experience. LNER calls at 53
stations along the East Coast route, totalling 936 miles including major towns and cities between
London, the East Midlands, Yorkshire, North East England and Scotland.