Parker Technology recently announced the promotion of Tammy Baker, formerly VP of Client Experience, to Chief Operating Officer.
During Tammy’s time at Parker Technology, the business has grown by a factor of seven. She has been responsible for building a team and scaling operations to meet and exceed customer expectations. Because Parker’s service is a people business, Tammy has shown an excellent ability to find and retain leaders and teammates who embody the company’s core values and deliver to her high standards.
On top of her duties in operations, Tammy has been responsible for leading Parker’s efforts to develop and launch a new software platform. Using her previous experience leading the call center and interacting with facility managers, she has guided the software team to deliver a scalable and innovative platform that helps Parker’s parking operator customers collect more revenue and deliver a better customer experience.
Brian Wolff, President & CEO of Parker Technology said: “Tammy’s contribution to our business since her arrival in 2016 has been nothing short of transformative. Ask any one of the hundreds of customers with whom she interacts on a monthly basis and they will tell you how critical her leadership has been to their confidence in Parker Technology.”
Parker Technology is a fast-growth tech-led software and services company that provides parking facilities with a premium customer experience, by helping resolve issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed customer service specialists answer and resolve intercom “help” calls 24/7 and boasts being the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, improves operational efficiencies, and increases successful payments and outcomes. Learn more at www.helpmeparker.com.