One of the most obvious impacts of the COVID-19 crisis on parking operations is on staffing. In the short term, lower revenue means less capital for salaries, benefits and insurance. Owners and operators have to operate with fewer staff members on the ground to keep facilities operating properly, including taking care of customer service.
Further, there are public health implications for staffing. As parking lots and garages begin to fill up, it will be imperative to minimize staff/patron interactions. As patrons return to garages, parking owners and operators can help to protect their customers and employees by limiting face-to-face interactions, and that begins with moving staff out of the lane, where they would come into contact with patrons.
But, how do you help people complete transactions at automated PARCS kiosks when you have limited or no on-site staff? A remote monitoring service can resolve issues in the lane, capture revenue, and get patrons on their way. Parker Technology is one such solution.
The cloud-based software platform works with any PARCS equipment. With the push of the “help” button, the parking guest in need is connected to a customer service representative, who guides the guest through a successful transaction, and keeps traffic moving through the lane. Every call is handled according to customizable facility business rules and branding, which the software platform puts at customer service representatives' fingertips.
New problems require new solutions, and Parker Technology can help. The company’s call center was just awarded a Powderkeg National Tech Culture award. Based on survey data collected from employees at hundreds of companies across the U.S., Parker Technology ranked highest for Top-Rated CX Team Culture.
“Our team is as proud of our work, as our clients are appreciative of it. Every employee knows that we cannot do what we do without each of them,” said Tammy Baker, Vice President of Client Experience. “When leadership sets the example, appreciation flows through the organization.”
Parker Technology further received honors in Diversity, Equity and Inclusion, Work-Life Balance, Leadership Team, and Career Path.
“Our people make Parker Technology the engaged, supportive, dynamic culture that it is,” said Heidi Barker, Sr. Director of Marketing and Sales Ops, “and we couldn’t have won without the team’s authentic feedback.”
Parker Technology is a software and services company that helps parking facilities provide excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.