Parker Technology’s customer service solution is successfully providing live customer service support for K Street Garage, a Diamond Parking facility in Anchorage, AK.
“Parker Technology’s platform for tracking intercom calls and customer issues is intuitive, convenient, and searchable. Having a reliable and responsive intercom service 24 hours a day is great for both our customers and our operations team,” said Greg Harrison, City Manager, Seattle Garage Operations.
“We are excited to grow our relationship with Diamond Parking,” said Brian Wolff, CEO & President of Parker Technology. “When our customers ask for our help in more facilities, we are always grateful. It speaks to the strength of our software platform, and the value of our call center services.”
Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.
Parker Technology is a software and services company that helps parking facilities provide excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.