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SKIDATA Hosted Business Services: Innovative ideas to boost your sales

Car Access: Optimized Parking Garage Management

SKIDATAs Management.Services supports parking garage management at the highest level, providing clients with a comprehensive overview and full analysis of their business
With Management.Services, SKIDATA Group collects clients formerly decentralized data in order to analyze it and ideally align their parking business. Management.Services helps SKIDATA clients to identify important trends and respond proactively.

The Parking Garage as Data Hub
Parking garages typically access data from several different systems. This covers access control as well as additional services such as car washes, payment systems, and infrastructure data. In the past, it was difficult to compile all of this data, but Management.Services makes it easy to compile these different sources to optimize the decision-making process. Because all of the required data is collected centrally, including data from third-party systems. SKIDATA Management.Services thus functions as a main hub for data.

Here is an example of how this might work: Access control data and meteorological data can be compiled and analyzed in a Business Intelligence Tool. Such clever analytical tools transform raw data into clear and concise reports that enable clients to conduct detailed analyses. Management can, for example, identify a relationship between utilization and the weather, continuously check the success of marketing campaigns, and quickly take corrective action.

Our Management.Services is also available as Hosted Business Services. That is, we back up data on our high-security servers, provide a state-of-the-art infrastructure, and ensure optimal security. Our clients thus save on having to invest in their own IT and in physically protecting their data. The user decides how long data is stored. Our clients only pay for the storage space used and as a result have an accurate basis for cost calculations, states Robert Weiskopf, SKIDATA board member.

The Perfect Combination to Build on Success
SKIDATA Management.Services is one element in a finely tuned selection of tools for optimized, professional parking management. While Sales.Services enables important information to be communicated in real-time to customers and interactive reservations, Operator.Services provides service staff with important information about systems and ensures access at any time, even remotely. Management.Services, on the other hand, connects system data with the Business Intelligence Tool, and provides managers with valuable reports and information that they can use in other applications and for new marketing campaigns.
With Hosted Business Services from SKIDATA, there is no need to build your own infrastructure. At SKIDATA, we use our long experience to provide high security client databases. Robert Weiskopf: "Our clients profit from our secure servers and neither have to build up their own expensive security systems nor acquire permanently changing expert knowledge."
The first SKIDATA clients are using Hosted Business Services with steadily growing success. For example, NMBS (Park & Ride at Brussels central station) is supported by SKIDATA Services.
SKIDATA Management.Services for optimized Parking Garage Management

Car Access: Build on Success with Remote Monitoring and Control

SKIDATA Operator.Services provides automated workflows
Access management for parking is undergoing a major transformation: In the future, parking garage attendants will be able to dedicate more time to customers, because with Operator.Services SKIDATA Group is offering its clients the right set of tools for keeping an overview of potential issues and responding quickly when problems arise. This enables users of SKIDATA systems to consistently increase the quality of their service and provide optimal cost efficiency.

Access to All Systems
The operator (or parking garage attendant) always knows the status of all the technical systems, even third-party systems. The attendant can tell at a glance whether everything is operating smoothly or action is necessary. The operator does not have to be onsite and can access elements remotely for monitoring and control.
If problems occur, Operator.Services is also able to provide an automated response that, for instance, notifies service personnel. Operating personnel receive such messages by e-mail or mobile phone. In addition, they are supported by clear and concise reports when identifying future sources of problems. Maintenance activities can be planned well in advance and the allocation of personnel and material can be perfectly matched.
Operators of parking garages optimize the quality of their service and minimize downtime with our Operator.Services. This also enables them to efficiently plan their personnel allocations. The result for clients is more sales and more profit, states Robert Weiskopf, SKIDATA board member.

Car Access: The Communicating Parking Garage.

SKIDATA Sales.Services increases utilization and builds customer loyalty.
Parking is more than simply concrete spaces for cars. Modern parking management offers drivers convenient solutions to help them find a parking space and supports operators marketing activities through a variety of services. SKIDATA Group provides your clients the right tools for actively communicating with their customers through Sales.Services. Users of SKIDATA systems can thus consistently increase their sales and profits.

More Than Parking
Drivers looking for a parking space receive information about parking options directly from their navi device. This tells them how many spaces are free and whether special offers are available such as extra wide spaces or handicapped parking. Customers can also book parking spaces online. Customers can use their navi devices to see that the number of free spaces has decreased. A regular customer, who meanwhile arrives at the parking garage, is recognized at the gate and sent through straight away. Because this customer has booked a car wash, the vehicle is parked directly in the car wash area.
With our Sales.Services, the existing system data becomes a tool for identifying customers and building customer loyalty. This enables clients to plan better and significantly increase the utilization of parking. Operators collaborate with existing providers to offer welcome supplementary services ranging from a car wash to childcare during a shopping spree," states Robert Weiskopf, SKIDATA board member.
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