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Systems Support Technician (Roseville, US)

Amano McGann

Job Description

  • This individual reports to the Branch General Manager and Service Manager and is responsible for performing IT support services for the branch and field service technicians.
  • Duties may include but are not limited to server setup and testing, PCI compliance checks, new software installation, maintenance of local knowledge base, software upgrades.
  • Training customers on Amano McGann software applications.
  • Setting up and configuring application servers.
  • Responding to customer service calls when IT related.
  • Setting up CC files installing them and training customers on use and auditing.
  • Qualified individual must have strong communication skills, written and verbal, strong understanding of computer systems, networks, domains, etc.
  • Accurately tracking time and materials and entering/submitting for customer billing according to Amano McGann procedures

IT System Support Technician Job Duties

  • Setting up SQL servers in accordance to Amano McGann installation guidelines.
  • Setting up Application servers in accordance with Amano McGann installation guidelines.
  • Support Service Technicians in the field with IT related issues.
  • Working with HQ support to find quick resolution to IT related issues.
  • Effectively communicate with end user customers keeping them informed of our support related progress in resolving issues.

Education and Experience

  • BS level computer science degree.
  • In depth PC Hardware troubleshooting skills
  • Extensive knowledge of MS Windows MS Office Applications.
  • Knowledge and understanding of computer systems from Configuring RAID Controllers to installing a Server Operating System and configuring SQL Server.
  • Understanding of computer domains, Active Directory, Shares, Users and Groups in a MS Windows domain environment

The above is a general overview and other duties and responsibilities as assigned by Branch General Manager and Service Manager.

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