As an Area Operations Manager, you will work on the Network Rail contract, leading and driving the area team to ensure all internal and external KPIs are met. You will liaise on a regular basis and supporting the Contract Manager in delivering the company and client objectives. The ideal candidate must be operationally strong, very organised, reactive, and flexible.
What you’ll do
Provide dynamic and motivational leadership to their team and to ensure all team members are delivering consistently excellent levels of service to customers
Drive the ultimate success of the operation through effective management, promoting best practice and forming a close working partnership with internal and external stakeholders
Working with the Contract Manager, manage and control the budget assigned to the Network Rail and associated contracts
Monitor and control expenditure in accordance with the budget, procedures, levels of delegated authority and financial control/audit requirements, taking appropriate action when variances occur
Provide accurate information as required for the annual budget, within required timescales, identifying capital required for maintenance and development as appropriate
Ensure specified response times are met, in accordance of contractual and local agreements
Provide effective and proactive management to support the Contract Manager, the wider management team, all supervisors and front line colleagues.
Monitor team performance and implement measures for improvement
Assist the network Rail Office Manager to determine the accuracy of customer/client complaints
Manage and motivate an operational team across a diverse multi service 24/7 operation
Conduct monthly/quarterly reviews and annual appraisals to identify and constantly improve colleagues awareness and understanding through development
Provide management information/reports as and when necessary for the Contract Manager.
Ensure that all new business leads are qualified and followed through as far as possible in liaison with the Contract Manager
Work with the contract team to implement successful marketing and promotional initiatives to increase sales and maximise income opportunities
What you’ll bring
Good contract development skills/experience.
Proven leadership and general management experience in a commercial customer facing environment.
Ability to present to Management and Clients.
Ability to deliver challenging and demanding targets
Ability to manage teams across a large geographic area
Experience in operational and/or commercial management
Experience in the preparation & delivery of operational and managerial Reports
Ability to manage and motivate staff to deliver an excellent level of service Qualifications
Inter-personal skills with the ability to build relationships at all levels
Competent oral and written communicator
Self-motivated, pro-active and flexible
Educated to Degree level or relevant knowledge and experience
IOSH certificate Ideal Background
A full, clean UK driving licence
Knowledge of parking industry and processes is preferred by not required