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Civil Enforcement Officer - Supervisor (Maidstone, UK)

APCOA Parking UK
  • Location:Maidstone
  • Department:Parking
  • Salary Details: £22,000 per annum

About The Role

An exciting role dealing with the complexities of the day-to-day operation of our Maidstone/Swale Contract. You will need a flexible approach to your work as you will plan your day to meet operational and contractual requirements whilst responding decisively to challenges as they occur.

What you’ll do

As deputy leader of the Team you will help to recruit, retain, train, monitor, and coach the team in order to aid development. Working fully to contract specification to ensure total compliance with client, company and legal requirements, thinking ahead to plan for success, whilst delivering continuous improvement. You will understand how to compile, review, and respond to KPI data, deal with daily operational issues ranging from telephone enquiries to team deployment and team briefings. You will be required to enforce all on-street/off-street permitted parking regulations in all controlled zones, in accordance with the Traffic Management Act 2004 whilst carrying out on and off-street supervision of colleagues.

What You'll Bring:

  • You should ideally hold at least 12 months successful supervisory experience gained within the last 2 years ideally supported with accreditation.
  • Previous experience within on-street enforcement or demonstrable and transferable skills together with a FULL EU Driving licence would be advantageous.
  • A good working knowledge of Microsoft Office applications is required
  • Excellent customer service skills
  • The ability to meet deadlines and to multi-task

What we’ll offer you

  • Full time 42.5 hours per week
  • £22,000 per annum
  • 20 days’ holiday pro rata increasing with length of service
  • Pension scheme
  • Uniform provided
  • Employee Discount scheme
  • Employee recognition scheme
  • Training & development
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