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Customer Service Agent (Uxbridge, UK)

APCOA Parking UK

The Role

We are looking to recruit Customer Service Agent, To provide a high standard of Customer Service to our On-Street/ Hillingdon environmental contracts.

What you'll do:

  • To carry out all tasks according to the given contract processing procedure and individual guidelines (in line with relevant Government Legislation).
  • Undertake administrative tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met.
  • Use knowledge of processes, legislation and guidelines to effectively advise all customer of the correct process/outcome.
  • Ensure that your workload is prioritised.
  • To represent the company and ensure company standards and quality are always maintained.

What you'll bring:

  • Experience of customer service and dealing with customers.
  • Previous routine & knowledge of excel.
  • Able to demonstrate excellent oral and written communication skills
  • Excellent interpersonal skills with the ability to build and maintain positive working relationships
  • Excellent problem-solving skills
  • Self-motivated, proactive nature
  • Ability to prioritise, organise and multi-task
  • Positive impact on people behaviours

What we'll offer you:

  • Full time 40 hours per week
  • £19,000 per annum
  • Training and development
  • Pension
  • Employee discount scheme
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