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Gate Control Operative (Southend On Sea, UK)

APCOA Parking UK

About The Role

Working as part of the APCOA Southend team. Ensuring the designated car parks are secured, locked/un locked as per the service level agreement with Southend on sea borough council.

What you’ll do

  • Lock/unlock designated car parks within the stimulated time frame.
  • Ensure all vehicles that have drivers/owners present are requested to leave the car park by the designated time.
  • Record the details of any vehicles locked, and ensure this is reported back to the control daily..
  • Adhere to health & safety requirements and best practice at all times.
  • Maintain the highest standards to customer service at all times.
  • Achieve the very highest standards of personal integrity at all times.
  • Maintain good communications throughout with your Operational Support Manager and the control.
  • Maintain any equipment assigned to you, and report any defects or damage straight away.
  • Any other duty that is deemed necessary to fulfil the role of a Gate Control Operative.

What You'll Bring

  • Ability to communicate with customers, potentially in difficult and demanding circumstances.
  • Ability to write simple reports and complete pocket book notes.
  • Full clean driving license- Essential
  • Numerate and literate.
  • Experience of handling complaints efficiently and effectively.
  • Able to demonstrate excellent oral and written communication skills
  • Excellent interpersonal skills with the ability to build and maintain positive working relationships
  • Excellent problem solving skills
  • Able to manage tasks to deliver an excellent level of service
  • Self-motivated, proactive nature
  • Ability to prioritise, organise and multi-task

What we’ll offer you

  • 10 Hours per week- Sunday-Thursday• Shift times 1hr AM and 1 hr PM – All year round starting at 6:30 to open gates.
  • Closing times: April 20:15 to 21:15, May, June and July 21:00 to 22:00, August 21:30 to 22:30, September 19:00 to 20:00, October- March 18:15 to 19:15
  • £8.72 per hour
  • Use of own car is essential, we pay £40 per month fuel allowance, and pay the difference to add business insurance to their existing car insurance upon providing a written quote.
  • Training and Development
  • Pension
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