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Customer Service Representative (Austin, US)

Flash

FLASH is seeking Customer Service Representatives who will be responsible for answering and resolving basic product operational support questions received from our customers. These representatives are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements. The position will be client facing, supporting products remotely with a need for excellent customer service.

What you'll do:

  • Provide remote applications support via email and phone
  • Provide status of customer orders and service events
  • Answer customer phone calls, assist callers with a variety of issues, including basic software and hardware troubleshooting
  • Accurately document & record customer calls and events (Call receipt, documentation entry, tracking, follow-up, escalations and reporting) in Salesforce
  • Establish call/email response prioritization
  • Escalate issues that cannot be resolved using current knowledge to the next level
  • Contribute to ensuring client self-help knowledge, documenting typical requests and incidents, resolutions, and work-around procedures

What we're looking for:

  • High School Diploma or Equivalent
  • 1+ years of customer service experience
  • Basic technical troubleshooting
  • Prior help desk experience a plus
  • Thorough knowledge of iOS and Windows PC environments and associated components
  • Comfortable working autonomously and self-motivating
  • Ability to work diligently and utilize problem-solving skills to fix issues and ensure functionality
  • Ability to read, write, speak and understand the English language in a business environment

Benefits & Perks:

  • Opportunities for Advancement - As We Grow, You Grow!
  • Competitive Benefits (Medical, Dental, FSA and HSA plans)
  • Employer-paid: Basic Life + AD&D, Vision, and STD with voluntary add-ons
  • Generous "flexi-time" off and PTO plans : 11 paid holidays!
  • Flexible WFH, determinate by team.
  • Access to a 401k plan
  • Cell phone reimbursement
  • Pre-tax Commuter Benefits (where applicable).
  • An innovative, energetic culture, and a fantastic team

About FLASH:

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

There is no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.

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