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Hardware Support Specialist (Austin, US)

Flash

FLASH is seeking a Hardware Support Technician to be responsible for configuring, and supporting the FlashParking onsite products, including kiosks, kiosk components, gates, and other hardware product offerings. The position will be client facing, supporting products remotely with excellent customer service.

What you'll do:

  • Configure and install hardware, software and drivers
  • Maintain and repair technological equipment (e.g. tablet or small form factor PCs) or peripheral devices
  • Troubleshoot LAN/WAN and other networks for connectivity, managing components (managed gateways, cellular modems, switches, routers, etc.)
  • Perform software upgrades as requested, managing both business standard and proprietary software
  • Address/resolve basic and complex incidents and requests; enter quality information into tickets and appropriately capture data; Complete follow-up and follow-through on all tickets
  • Contribute to ensuring client self-help knowledge; documenting typical requests and incidents, resolutions, and work-around procedures
  • Identifies, evaluates, promotes, and implements customer support best practices

What we're looking for:

  • High School Diploma or equivalent
  • At least 1+ years client facing technical support
  • Experience with troubleshooting methodologies and quality testing
  • Prior help desk experience required
  • Thorough knowledge of Windows PC environments and associated components
  • Working knowledge of LAN/WAN networks
  • Ability to work diligently andutilize problem-solving to fix issues and ensure functionality.
  • Ability to read, write, speak, and understand the English language in a business environment.
  • Comfortable with working autonomously and self-motivating

Preferred:

  • Relevant certifications (e.g. CompTIA A+) will be an advantage

Benefits & Perks:

  • Opportunities for Advancement - As We Grow, You Grow!
  • Competitive Benefits (Medical, Dental, FSA and HSA plans)
  • Employer-paid: Basic Life + AD&D, Vision, and STD with voluntary add-ons
  • Generous "flexi-time" off and PTO plans : 11 paid holidays!
  • Flexible WFH, determinate by team.
  • Access to a 401k plan
  • Cell phone reimbursement
  • Pre-tax Commuter Benefits (where applicable).
  • An innovative, energetic culture, and a fantastic team

About FLASH:

FLASH is an innovator in the urban mobility space, helping businesses rethink one of their most valuable assets: the parking garage. Our award-winning cloud-born platform is custom configurable, secure, reliable, and grows alongside you as business or consumer demands evolve.

There is no single formula for maximizing value: every community has its own unique demands. But with FLASH technology, every parking asset can become a hub for modern mobility. From smarter infrastructure to sophisticated software, our organization is digitally transforming the mobility experience, one hub at a time.

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