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Technical Support Specialist (Montreal, CA)

Technical Support Specialist (Montreal, CA)

You could be part of a small but dynamically growing team of video analytics experts. Our experienced team provides technical support and shares the know-how worldwide to both our customers and colleagues regarding the video analytics products of Genetec. We work every day on exciting projects and utilize the most advanced state-of-the-art technology in the field.

You will get all the tools you need to reach your goals. Your experienced co-workers will always share their knowledge with you to make sure you are able to complete your tasks at the highest level of efficiency and precision.

What Your Day Will Look Like

  • Support proof of concept and pilot projects related to video analytics
  • Collaborate with other software specialists and developers as well as with sales engineers and field engineers
  • Contribute to the creation of technical documentation and knowledge base articles
  • Analyze, diagnose and resolve challenging issues relating to video analytics software applications and other related technologies
  • Presentation and discussion with customers about technical questions
  • Document status, steps taken, and communication with stakeholders for customer issues using Genetec systems
  • Maintain the SLA (Service Level Agreement) with the customer via regular updates
  • Assist in the evolution of our software via bug reports and feature requests
  • Provide occasional on-site technical support
  • Conduct lab experiments such as hardware dimensioning and evaluate results

About You

  • You have experience in a related field such as computer vision, video surveillance, or security
  • Through your advanced communication skills, you make professional contact with customers
  • You are proficient in English both verbally and in writing
  • Your analytic thinking helps you to follow a structured approach in problem-solving
  • You can be flexible and multi-tasking
  • You are rather precise and able to pay attention to details

Great If You Have

  • A university degree in a related field
  • French and/or German language skills
  • Experience in video processing (ffmpeg/VLC/OpenCV/etc.)
  • Experience with MS SQL

Let’s Talk Perks!

  • Attractive compensation package
  • Training Tuition Reimbursement Program
  • Subsidized meals in our amazing Bistro (Les Cordons Bleus)/Virtual cooking classes
  • Work-life balance with a flexible working schedule
  • Free, unlimited coffee
  • Private, free parking for all employees
  • Onsite fitness facility with a personal trainer/Virtual exercise classes
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