Position: Assistant General Manager- Sacramento International Airport
Location: Sacramento, California
The US spends $160 Billion per year on highways. Every new car model costs at least $1 Billion to develop. Yet cars spend only 5% of their time driving. Where do these cars spend the other 95%? PARKED!
LAZ Parking is one of the largest operators in the growing multi-billion dollar US parking industry. Founded in 1981, LAZ operates hundreds of thousands of parking spaces from offices all across the country. When it comes to parking, we’re the experts!
Most importantly, LAZ is a PEOPLE FIRST company with a mission to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!
The Spirit of the Position:
The Assistant General Manager will serve as the field operational manager for daily operations at SMF, supporting the General Manager and ensuring the overall operational success of the program. The duties and responsibilities of the Assistant General Manager will include, but not be limited to, all of the following:
Assists the General Manager with operational, financial, and personnel management.
Management of all hourly parking staff to include, but not be limited to, Supervisors, Customer Service Representatives, Maintenance/Grounds, LPI Clerks, Administrative Assistant, and Audit Clerks.
Creates and monitor daily schedules & break relief.
General oversight of daily operations.
Assigns duties and work shifts to all employees working closely with scheduling personnel.
Assists in hiring, training, evaluating and developing all employees.
Responsible for adherence of personnel to all safety standards.
Promotes “The LAZ Way” (Motto, Values & Practices).
Ensures all staff are adhering to superior service standards in each department.
Maintains high levels of customer service of all parking personnel.
Serves in the capacity of the General Manager in the event of General Manager’s absence.
Performs periodic spot audits on staff.
Develops and oversees grounds program including contract administration with contractors when necessary; this includes inspection of the parking lots to ensure contract compliance.
Ensures that existing maintenance of parking equipment is maintained at the highest level.
Completes special projects as requested by the General Manager, SMF Management, and other airport agencies.
Assists General Manager in providing specially requested analysis for the client.
Assists the General Manager in the review of the Secret Shopping Reports & Customer Surveys to ensure superior customer service standards are consistently being delivered by all employees.
Attends internal meetings with SMF Management and other airport agencies as needed.
Possesses a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaints.
Meets regularly with hourly employees.
Assists the General Manager in establishing individualized goals for employees. Helps employees to determine a plan for achieving those goals and monitors progress throughout the process.
Monitors potentially abandoned vehicles. Processes paperwork for lien sale via auction of vehicles determined to be abandoned on airport property.
Ensures all employees have the supplies needed to successfully complete their job.
Maintains adequate levels of consumables for the parking operation to function.
Bachelor's Degree or equivalent work experience.
Must have 3 years of parking management experience.
Must have excellent written and communication skills.
Must have prior experience in managing $2 Million in revenue (at a minimum) in a parking operation.
Must have prior experience in managing staff of 35 employees or more.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Must possess a high level of interpersonal skills to handle sensitive and complex situations including difficult customers and timely response and resolution of any customer complaint.
Excellent teambuilding skills.
Ability to work independently and multi-task.
Ability to communicate professionally and effectively with all levels of the organization.
Ability to interpret policies, procedures, and standard business practices.
Demonstrates a sense of urgency and timeliness.
Willingness to work in the elements – heat, cold, wind, rain, etc.
Ability to lift, push and pull at least 25 pounds.
Ability to stand, walk, and run for extended periods of time.
Ability bend, stoop, squat and lift frequently throughout a shift.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
To be hired, all candidates must pass a background check and pre-employment drug screen.
FLSA Status: Exempt
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.