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Field Support Engineer (Dundee, UK)

Metric
  • Title - Field Service Engineer
  • Reporting To - Regional Field Service Engineer Team Leader
  • Overall Description - To provide a reactive repair and maintenance service to customer sites

Main Duties

  • To provide a responsive emergency repair service
  • To respond and resolve service calls allocated by the Metric Group service management software, or staff, in an effective and quality manner
  • To provide support outside normal working hours occasional at short notice.
  • Individual responsibility for maintaining a high level of customer satisfaction
  • Perform preventative maintenance in the most economical manner
  • Individual Ensure all service activity is recorded fully and correctly within the Service Management application within expected time scales
  • Responsible for ensuring stock levels are adequately maintained and are accurately reported
  • Advise line management of any problem that could compromise Metric Group Limited’s commitment to Customer satisfaction
  • Individual responsibility for the security of Customer machine keys used in the course of any work undertaken
  • Responsibility for maintenance and presentation of assigned company vehicle
  • Promoting a positive image to Customers
  • Be prepared to wear a Company uniform (General dress code smart casual)
  • Other service related duties as required by Metric Service management

Person Spec

Essential

  • Willing to work out-of-doors, in all weathers.
  • Numerate and literate, with good written and spoken English.
  • Understanding and ability to work to tight deadlines and set procedures.
  • Methodical approach to technical work, with sound attention to detail.
  • Team player, able to interact with colleagues, managers and customers at all levels.
  • Level-headed, able to handle members of the public.
  • Checkable past work record
  • UK Driving License
  • Be a Company Advocate

Desirable

  • Qualification and/or experience in the repair of electronic/electro-mechanic equipment.
  • Worked in a field environment previously

Health & Safety Statement

Under the Health & Safety at Work Act, each individual has a legal responsibility for their own welfare and for the health and safety of others. Any queries you may have relating to health & safety matters should be raised in the first instance with your supervisor, your manager or a member of Human Resources Department.

Equal Opportunities Statement

MetricGroup Ltd is an equal opportunities employer and will promote regardless of sex, sexual orientation, marital status, disability, religion, beliefs, colour, race, nationality, gender reassignment, ethnic or national origin.

Our aim is to ensure that no job application or employee received less favourable treatment or is disadvantaged by employment conditions or requirements which cannot be shown to be justifiable

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