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Parking Network Virtual Conference


Parking Process Officers (London, UK)

London Borough of Camden

About us

Camden is changing on the inside to make life better for everyone. Because we’re not just home to the UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

The Parking Operations service are seeking an experienced customer focused Process Officers to play a central role dealing with customer parking enquiries and civil appeals. The post holder will work on various projects within Parking Services when they arise in order to further improve the service the Council delivers to the public and to drive down costs where opportunities arise.

You will efficiently process all enquiries which are allocated in the areas of parking Penalty Charge Notices’s (PCN’s), parking appeals, parking permits and complaints and service requests from customers, as well as preparing high quality evidence for hearings. Your extensive knowledge of the decriminalised parking process will mean you are able to confidently handle complaints and queries fairly and present the Council’s case in a manner that protects revenue and the public image of the Council. Must have experience of using Taranto System Ltd.


To be considered for this exciting opportunity the successful candidate must have in depth understanding of relevant legislation and Camden’s controlled parking policies and processes relevant to parking and traffic representation, appeals and statutory declarations processes. You will possess an excellent working knowledge of policy and process relevant to complaints and enquiries, including government ombudsman procedures. The ideal candidate will have a comprehensive understanding of the policy, procedural and revenue implications of technical developments in the parking service, and assist in the formulation and presentation of recommendations to change existing systems, equipment and procedures. Additionally you’ll have an awareness of the financial and social effects of relevant processes and the wider implications of debt and fraud prevention.

Working for Camden

We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine our corporate services, and we’ll redefine what a career can be.

If that sounds good to you, we’d love to talk.

At Camden, you’ll receive a host of benefits as well as joining a flexible working employer.

Additional information

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the essential criteria listed in the Job Profile.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website

Asking for Adjustments

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing(at)camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG

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