Gloucestershire County Council

We are looking for an experienced customer focused flexible individual, to join our busy parking team and to provide overall support to the County’s Senior Parking Officer and Parking Manager.

The successful candidate must demonstrate that they have excellent written and verbal communication skills. The post holder will primarily be responsible for collecting and entering survey and performance data onto computerised or manual systems. The post holder will also produce and maintain various parking related spreadsheets / databases and will analyse data and indicate patterns in the data to make recommendations to supervisors and managers within GCCs Parking Team.

The successful candidate will also be dealing with enquiries over the telephone and in writing with regards to parking related matters therefore, being able to interrogate records and give accurate information is paramount. We are looking for someone with excellent communication skills who can stay calm under pressure and take a diplomatic approach. You will have excellent IT skills and a robust knowledge of Word and Excel along with the ability to quickly learn to use bespoke software.

In addition, strong motivational and organisational skills are required to ensure that deadlines are met. The ability to Work as part of a team and to the council’s core values is vital.

About the Job

Assist the Senior Parking Officer Contract Supervisor and Parking Manager in the application of Civil Parking Enforcement throughout the County. This includes particular attention to parking specific data and asset management through a joint database.This includes application of parking schemes and Traffic Regulation Orders as well as Park & Ride.

This is what we need youto do...

• To provide overall support to the Parking Manager,Senior Parking OfficerContract Supervisor and Parking Appeals Manager andattend meetings when required.
• To liaise with members of the public, Councillors & other outside bodies,including internal and external stakeholdersin relation to parking activities and undertake appropriate correspondence.
• To respond to complaints andenquiries received by the team, including Freedom of Information Requests.
• To carry out site visits throughout the county to collect information regarding parking related highway matters.
• To enter collected survey and performance data onto computerised or manual records and analyse outputs.
• To analyse data and indicate significant changes in demand and revenue loss that may affect the Unit’s performance.
• To produce and maintain various parking related spreadsheets / databases.
• To perform any other duties judged commensurate with the post holders role and responsibilities.
• To work in a way that supports the Council’s core values and equal opportunities objectives.

Special Conditions

• A full clean driving licence is desirable but not essential.

The post holder is to adhere to all health and safety instructions and take all reasonable care not to do anything that might endanger themselves or others; to report to their line manager any dangerous situations in the workplace or outside the office, any shortcomings in health and safety arrangements. To post holder will adhere to the sections lone working policy.

Monitoring and ongoing development of outcomes

As part of the annual appraisal, outcome based targets will be developed in conjunction with the post holder and will supplement this job profile. The job profile will be subject to regularreview and the council reserves its right to amend or add to the accountabilities listed above.

The ideal candidate will have...

Experience

• Experience of working within a Local Authority or Civil Parking Enforcement environment, ideally as part of a Patrol or Notice Processing team.
• Experience of dealing with complaints in aformal, legislative, environment.

Knowledge, Skills and Understanding

• Ability to analyse complicated information
• Awareness of local needs and priorities
• Ability to respond to verbal and written enquiries
• Good communication skills

Behavioural attributes

• Demonstrates Gloucestershire County Council core values.
• Flexible, focused, excellent time management
• Organised and able.
• Excellent interpersonal skills

Education & QualificationsEssential

• Computer literate with good working knowledge of computer software (word & excel in particular)
• Competence in producing and maintaining spreadsheets and databases and data analysis
• Experience of dealing with the general public
• Diplomatic approach.
• Excellent communication skills both written and verbal
• Good levels of literacy and numeracy

Desirable

• Relevant parking qualification, i.e. WAMITAB or City and Guilds
• Detailed knowledge of Parking & Highways law
• Relevant ICT qualifications

For further information please contact:

Alexis Newport, Parking Manager 01452 583688 or email alexis.newport(at)gloucestershire.gov.uk
or Rebecca Banner, Senior Parking Officer 07789 650696 or email rebecca.banner(at)gloucestershire.gov.uk

Interview Date - 17th & 19th February 2021.

Application Information

Gloucestershire County Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

We value diversity in our workforce and positively welcome applications from all sections of the community.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.